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- Tasks: Join our Scheduling Team to manage and coordinate Fitness to Practise hearings efficiently.
- Company: Be part of HCPC, a leading regulator promoting equality and inclusion in the workplace.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact while working in a diverse team that values your contributions.
- Qualifications: Strong customer service skills and the ability to manage complex schedules under pressure are essential.
- Other info: Two 12-month Fixed Term Contracts available; apply by 7 April 2025.
The predicted salary is between 28800 - 43200 £ per year.
We have an amazing opportunity for two individuals with strong customer service skills to join our Scheduling Team as Scheduling Officers. We have two (2) 12 months Fixed Term Contracts available.
Purpose and Main Duties
Working in the Fitness to Practise Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external.
Some primary duties and responsibilities include:
- The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team.
- Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing.
- Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy.
- Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable.
- Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary.
Candidate Requirements
You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritise conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully. The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders.
Closing Date: Monday 7 April 2025 (All vacancies will close at 1pm)
Interview Date: Tuesday 22 April 2025 - Friday 25 April 2025
HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed).
Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
Scheduling Officer employer: The Health and Care Professions Council (HCPC)
Contact Detail:
The Health and Care Professions Council (HCPC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Officer
✨Tip Number 1
Familiarise yourself with the Health Professions Order 2001 and the HCPC processes. Understanding these regulations will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with diverse groups of people. This will prepare you for handling sensitive situations and ensure you can communicate effectively with all stakeholders, especially those who may be vulnerable.
✨Tip Number 3
Get comfortable with scheduling tools and software that are commonly used in administrative roles. Being proficient in these tools will give you an edge and show that you can manage complex schedules efficiently.
✨Tip Number 4
Research the HCPC's values and behavioural framework. Aligning your responses and examples during the interview with their values will demonstrate that you are a good cultural fit for the organisation.
We think you need these skills to ace Scheduling Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Scheduling Officer. Highlight key skills such as customer service, scheduling, and administrative tasks that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills. Emphasise any previous roles where you managed scheduling or worked in a customer service capacity, particularly in high-pressure environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the HCPC's values and how your background aligns with their mission. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The Health and Care Professions Council (HCPC)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheduling Officer. Familiarise yourself with the Fitness to Practise process and the importance of adhering to legislative requirements. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with various stakeholders, be prepared to discuss your customer service experience. Share specific examples of how you've handled difficult situations or provided support to vulnerable individuals, highlighting your ability to remain calm and tactful under pressure.
✨Demonstrate Organisational Skills
The ability to manage multiple cases and prioritise tasks is crucial for this position. Be ready to discuss your organisational strategies and provide examples of how you've successfully managed conflicting deadlines in previous roles. This will show that you can handle the demands of the job.
✨Align with HCPC Values
Familiarise yourself with the HCPC's values and behavioural framework. During the interview, make sure to express how your personal values align with theirs, particularly regarding equality, diversity, and inclusion. This will demonstrate that you are not only a good fit for the role but also for the organisation's culture.
