At a Glance
- Tasks: Be the friendly voice that welcomes guests and resolves their queries effortlessly.
- Company: Join The Headland, a proud EarthCheck partner committed to sustainability and community.
- Benefits: Enjoy free meals, gym access, discounts on spa treatments, and shared gratuities.
- Other info: Flexible hours with full-time or part-time options available.
- Why this job: Make unforgettable memories for guests while working in a vibrant hotel environment.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 25000 - 31200 £ per year.
At The Headland, we blend Heritage with Heart to create unforgettable experiences.
We are deeply committed to putting the Cornish community first and protecting our stunning coastline.
As a proud Earth Check partner, eco‑friendly practices are in our DNA.
We don’t just talk about sustainability; we live it every day.
Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four‑legged friends!) can relax, play, and make lifelong memories.
The Role
We are searching for a confident and communicative Reservationist to ensure our guests’ expectations are continually surpassed.
In this vital role, you will be the first point of contact for many of our customers across our digital and telephone channels, defining the service they receive from the moment they get in touch.
If you are a flexible, problem‑solving professional who thrives in a busy, thriving independent hotel environment, we would love to hear from you.
- What you’ll be doing
- Liaising with our customers via telephone and email, as well as managing contact across multiple platforms such as over the phone and via email.
- Resolving queries at the first point of contact using a proactive, problem‑solving approach to deliver an outstanding, seamless customer experience.
- Building quick rapport and handling queries from a variety of guests—from VIPs to first‑time visitors—adapting your communication style to meet their needs.
- Collaborating with various departments and supporting colleagues to ensure guest preferences are detailed and exceptional standards are maintained across the hotel.
- What we are looking for
- Previous experience in a similar reservations or customer service role is essential.
- Excellent communication and listening skills, with the confidence to multitask and record information accurately with high attention to detail.
- Proven capability and experience in utilising IT systems and software.
- A flexible and adaptable mindset, with the willingness to adapt shifts and duties at short notice to support the team.
Perks & Benefits
- We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours.
- On‑site parking.
- Gym access & weekly swim session.
- Complimentary stay after 1 year’s service.
- 40% off spa products.
- 25% off spa treatments.
- Complimentary meals in each of our restaurants, once a year.
- Special rate for Pride of Britain Hotels.
- Discounted surf lessons.
- Shared gratuities: Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success.
- Regular awards and recognition
- Monthly recognition awards.
- Annual festive awards event.
- Long service awards dinner.
- Contract & Hours
We are offering either a full‑time position at 40 hours per week (reducing to 20 hours per week from June 2027) or a part‑time position which would be either permanent or contracted until June 2027, based entirely on your preference.
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Reservationist in Newquay employer: The Headland
The Headland Hotel is an exceptional employer, offering a unique opportunity for a Head Chef to thrive in a vibrant and supportive environment. With a focus on work-life balance, including a 4-day working week and a commitment to employee wellbeing, you will have the creative freedom to craft Mediterranean-inspired menus while being backed by a dedicated senior team. Enjoy benefits such as complimentary stays, discounts on spa treatments, and recognition awards, all while contributing to a sustainable hospitality experience at one of Cornwall's most iconic destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Headland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Headland
Don't be shy about reaching out to The Headland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Headland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Headland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
