At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and providing excellent patient care.
- Company: Join the welcoming team at Headland Medical Centre, a modern practice in Hartlepool.
- Benefits: Gain valuable experience in healthcare administration with a supportive team.
- Other info: Flexible hours and opportunities for growth in a friendly, compassionate setting.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in a similar role and strong communication skills are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are looking to recruit a Medical Receptionist/Administrator. The ideal candidate must have experience in a similar role. General Practice or NHS administrative experience is essential. Candidates must be flexible in their approach to work and be willing to work additional hours, as and when required by the Practice. Applicants must have good IT skills and be able to work well under pressure. Given the nature of this role, good communication, great people skills and an ability to work as part of a team are essential.
Main duties of the job
- Be the first point of contact for all patients and visitors to the Practice, creating a friendly, welcoming and relaxed atmosphere.
- Liaise with all patients, visitors, consultants and users of the surgery.
- Book and manage all appointments.
- General administrative duties such as emailing, filing, posting of letters, notes preparation, prescriptions and daily workload.
- Processing incoming/outgoing post.
- Ensure reception and waiting areas are kept tidy and clean at all times.
- Scanning and filing of documents.
About us
Headland Medical Centre is a small friendly practice. The surgery is a modern, purpose-built two-story building in the Headland area of Hartlepool. We look after over 5500 patients. The successful applicant will join our friendly and experienced administration and reception team.
Job responsibilities
The Receptionist/Administrator will provide an efficient service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a friendly, compassionate and professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist/Administrator will provide a comprehensive clerical support service to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.
Experience
- Excellent patient care, customer service and communication skills.
- Previous experience of Reception/Administration in General Practice or within the NHS.
- Good standard of literacy and numeracy.
- Ability to work under pressure and prioritise own workload.
- Experience of working with the general public.
- Experience of working with SystmOne.
- Experience of working in a GP Practice.
Qualifications
- GCSE English and Maths.
- General Practice / NHS Business Administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator employer: The Headland Medical Centre
At Headland Medical Centre, we pride ourselves on being a supportive and friendly workplace where our team members are valued and encouraged to grow. Located in the heart of Hartlepool, our modern practice offers a collaborative environment that fosters professional development and a strong sense of community, making it an ideal place for those seeking meaningful employment in healthcare. Join us to make a positive impact on patient care while enjoying a flexible work culture and the opportunity to enhance your skills in a dynamic setting.
Contact Details:
The Headland Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who work in GP practices or the NHS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your people skills and ability to handle pressure, as these are key for a Medical Receptionist role.
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just apply through the usual channels. Visit our website and apply directly; it shows initiative and can make you stand out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the role and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in medical reception or administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Headland Medical Centre. Share your passion for patient care and any specific experiences that relate to the role.
Show Off Your IT Skills:Since good IT skills are essential for this role, mention any software you’ve used, especially SystmOne if you have experience with it. We want to know you can handle the tech side of things without breaking a sweat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at The Headland Medical Centre
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and general practice administration. Familiarise yourself with common procedures, especially those related to patient care and appointment management. This will show that you're not just interested in the role but also understand its importance.
✨Show Off Your People Skills
As a Medical Receptionist/Administrator, you'll be the first point of contact for patients. Practice your communication skills by engaging in mock conversations. Be ready to demonstrate how you would handle difficult situations or upset patients with empathy and professionalism.
✨Get Tech-Savvy
Since good IT skills are essential, make sure you're comfortable with software like SystmOne. If you haven't used it before, consider watching tutorials or reading up on it. Being able to navigate these systems smoothly will give you an edge during the interview.
✨Prepare for Pressure
Working under pressure is part of the job, so think of examples from your past experience where you've successfully managed a busy workload. Be ready to discuss how you prioritise tasks and maintain a calm demeanour when things get hectic.
