At a Glance
- Tasks: Welcome guests with warmth and ensure a memorable experience at our Aqua Club & Headland Spa.
- Company: Join The Headland, a proud EarthCheck partner committed to sustainability and community.
- Benefits: Enjoy discounts on spa treatments, complimentary meals, and gym access.
- Other info: Dynamic role with opportunities for recognition and career growth.
- Why this job: Be part of a team that values genuine hospitality and eco-friendly practices.
- Qualifications: Experience in a leisure/spa environment is preferred; training provided.
The predicted salary is between 32450 - 32450 £ per year.
At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
We have an exciting role available for a Spa Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex, containing six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck.
As our Spa Receptionist, you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members' expectations.
Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.
Our ideal Spa Receptionist will be able to demonstrate previous experience working within a leisure/spa environment. Previous experience using Microsoft packages and spa/hotel management/booking software such as Maestro would be preferable, although full training will be given by our experienced team. Previous Spa/Beauty Therapist experience would be a distinct advantage, as would good product knowledge of Elemis and Seabody, however this is not essential.
Salary and Contract
This is a permanent position based on a 32-hour working week including evenings, weekends and bank holidays. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks
As a member of our team you can enjoy the following benefits:
- Complimentary stay after 1 year of service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once per year
- Gym access & weekly swim session
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- On site parking
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
As a proud EarthCheck partner, we don't just talk about sustainability; we live it, embedding world-class environmental management and eco-friendly practices into everything we do. Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.
Spa Receptionist in Newquay employer: The Headland Hotel
The Headland Hotel in Newquay is an exceptional employer, offering a vibrant work culture where teamwork and sustainability are at the forefront. As a Guest Experience Host, you'll enjoy benefits like complimentary meals, discounts on hotel stays and spa products, and access to gym facilities, all while contributing to creating unforgettable experiences for our guests. Join us in a role that not only values your contributions but also supports your growth in the hospitality industry.
