At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role
We are searching for an attentive and welcoming Receptionist to support our front-of-house team in maintaining excellent, 5* standards within our reception team. In this vital guest-facing role, you will be the first point of contact, ensuring our guest journey is seamless from arrival to departure and directly contributing to our exceptional guest experience. If you are highly organised, take pride in your work, and want to be part of a supportive team, we would love to hear from you.
What you’ll be doing:
- Greeting guests warmly, managing the check-in and check-out processes efficiently, and ensuring the reception area remains immaculate and welcoming.
- Handling guest inquiries, booking requests, and feedback with professional care, ensuring our luxury service standards are maintained at all times.
- Managing reservations, processing payments accurately, monitoring daily arrivals & departures, and ensuring guest preferences are detailed and communicated.
What We Are Looking For
- Excellent organisational and interpersonal skills, with strong attention to detail.
- A proactive, team-player mindset and a dedication to high standards.
- Experience of handling guest check-ins & check-outs, managing complaints gracefully, and resolving booking discrepancies under pressure would be advantageous.
Perks & Benefits
We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
- On-site parking
- Gym access & weekly swim session
- Complimentary stay after 1 years’ service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
To Apply
If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you!
If you have any further questions about the role before applying, please feel free to reach out to our HR team – Hradmin@headlandhotel.co.uk
Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.
As a proud EarthCheck partner, we don't just talk about sustainability—we live it, embedding world-class environmental management and eco-friendly practices into everything we do.
Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success.
Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.
Receptionist in Newquay employer: The Headland Hotel
The Headland Hotel in Newquay is an exceptional employer, offering a vibrant work culture where teamwork and sustainability are at the forefront. As a Guest Experience Host, you'll enjoy benefits like complimentary meals, discounts on hotel stays and spa products, and access to gym facilities, all while contributing to creating unforgettable experiences for our guests. Join us in a role that not only values your contributions but also supports your growth in the hospitality industry.
