At a Glance
- Tasks: Oversee guest operations, safety, and team leadership during night hours.
- Company: Join a vibrant, eco-friendly hotel committed to the Cornish community.
- Benefits: Enjoy free meals, gym access, discounts, and shared gratuities.
- Other info: Full-time role with excellent career growth and recognition opportunities.
- Why this job: Be the face of hospitality at a stunning coastal location.
- Qualifications: Previous supervisory experience and strong IT skills preferred.
The predicted salary is between 25000 - 30000 £ per year.
At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role
As Night Manager, you will be the guardian of the property and the face of the business during the night hours. You will oversee the safety of our guests, manage late arrivals and early departures, and ensure the hotel is perfectly prepared for the day ahead. This is a vital role requiring a blend of leadership, administrative precision, and excellent guest relations.
What You’ll Be Doing:
- Guest Operations: Managing the front desk overnight, handling late check-ins, early check-outs, and processing walk-in reservations.
- Safety & Security: Conducting regular walk-throughs and security checks of the property, acting as the designated Fire Warden, and handling any overnight emergencies calmly and professionally.
- Financial & Admin Reporting: Running the Night Audit, balancing daily revenue, compiling financial reports, and ensuring a smooth handover to the morning team.
- Team Leadership: Supervising and supporting night staff to maintain exceptional standards.
- Problem Solving: Resolving guest queries or complaints efficiently, ensuring every visitor enjoys a peaceful stay.
What We Are Looking For:
- Experience: Previous supervisory or management experience in a hotel front office or night operations role is highly desirable.
- Skills: Strong IT literacy with experience using a variety of systems. Excellent communication, problem-solving, and decision-making skills.
- Attributes: A calm under pressure demeanour, exceptional attention to detail, and the ability to work independently.
- Qualifications: First Aid and Fire Warden certification is an advantage (training can be provided).
Perks & Benefits
We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
- On-site parking
- Gym access & weekly swim session
- Complimentary stay after 1 years’ service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Shared Gratuities: Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success.
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
Contract & Hours: This is a full-time role working 40 hours and 5 days out of 7.
To Apply
If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you! If you would like any further information on the role before applying, please feel free to get in touch with our HR team – HRadmin@headlandhotel.co.uk
Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.
Night Manager in Newquay employer: The Headland Hotel
The Headland Hotel in Newquay is an exceptional employer, offering a vibrant work culture where teamwork and sustainability are at the forefront. As a Guest Experience Host, you'll enjoy benefits like complimentary meals, discounts on hotel stays and spa products, and access to gym facilities, all while contributing to creating unforgettable experiences for our guests. Join us in a role that not only values your contributions but also supports your growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Headland Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Headland Hotel
Don't be shy about reaching out to The Headland Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Headland Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Headland Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
