At a Glance
- Tasks: Lead a dynamic team to shape culture and enhance employee experience in a luxury hotel.
- Company: An independent, family-owned luxury hotel with a stunning Cornish backdrop.
- Benefits: Enjoy complimentary meals, gym access, discounts, and recognition awards.
- Other info: Join a sustainable team committed to responsible hospitality and career growth.
- Why this job: Make a real impact on people and culture in a prestigious hospitality setting.
- Qualifications: Experience in HR, strong emotional intelligence, and a passion for exceptional service.
The predicted salary is between 70000 - 90000 £ per year.
We’re hiring a new role - Head of People & Culture. Leading a team of two, reporting to the Managing Director, but will attend Board meetings alongside the MD. Full time, 40 hours over 5 days.
We’re looking for a brilliant people person. The Headland is an independent, family-owned luxury hotel in one of the most spectacular spots in Cornwall. We have history, character, ambition, strong opinions, exceptional people and a view that can stop a conversation halfway through a sentence. Now we’re looking for an exceptional Head of People & Culture to help shape what comes next.
This is not a role for someone who wants to sit quietly in an office writing policies that nobody reads. It’s not about being the HR police. And we definitely don’t believe employee engagement can be solved with a bowl of fruit and an annual survey. This is a senior, influential role with a seat at the table and a genuine opportunity to shape the culture and capability of our 250 full and part-time person strong business.
You’ll work directly with our Managing Director, Board and Senior Management Team to build an ambitious people strategy that helps our people thrive and our business perform. You’ll lead on the things that really matter:
- attracting and keeping brilliant people
- developing exceptional leaders
- creating meaningful career pathways
- building succession and talent pipelines
- strengthening our culture
- improving engagement and the employee experience
- using people data intelligently
- coaching and challenging our leaders
- making The Headland one of the very best places in hospitality to build a career
You’ll also lead and develop our small-but-mighty People team. We’re looking for someone commercially sharp, emotionally intelligent and refreshingly human. Someone who can move comfortably from a strategic conversation with the Board to coaching a Head of Department, then deal calmly and sensibly with whatever unexpected thing hospitality has decided to throw at us before lunchtime.
You’ll know that culture isn’t a poster on a wall. It’s how people behave when the hotel is full, the pressure is on and nobody senior is watching. Luxury hotel experience would be wonderful. But we’re equally interested in people who understand exceptional service businesses, complex operations and what it takes to build a workplace where people genuinely want to do their best work.
This is a rare opportunity to shape the next chapter of an independent luxury hotel with proud Cornish roots, a long family history and plenty of ambition for the future. There will be big strategic conversations. There will also be days when something completely unexpected happens before 9am. That’s hospitality. Interested? We’d love to hear from you.
Perks & Benefits
We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
- On site parking
- Gym access & weekly swim session
- Complimentary stay after 1 year's service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do. Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.
HR Manager in Newquay employer: The Headland Hotel
The Headland Hotel in Newquay is an exceptional employer, offering a vibrant work culture where teamwork and sustainability are at the forefront. As a Guest Experience Host, you'll enjoy benefits like complimentary meals, discounts on hotel stays and spa products, and access to gym facilities, all while contributing to creating unforgettable experiences for our guests. Join us in a role that not only values your contributions but also supports your growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land HR Manager in Newquay
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at The Headland Hotel!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at The Headland Hotel.
We think you need these skills to ace HR Manager in Newquay
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at The Headland Hotel. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to The Headland Hotel and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at The Headland Hotel. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to The Headland Hotel's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at The Headland Hotel
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with The Headland Hotel.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at The Headland Hotel will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact The Headland Hotel and how you would contribute to adapting HR strategies.
