At a Glance
- Tasks: Be the friendly face welcoming guests to our Aqua Club & Headland Spa.
- Company: Join a sustainable, community-focused hotel blending heritage with heart.
- Benefits: Enjoy free meals, discounts on stays and spa treatments, plus gym access.
- Other info: Flexible shifts with opportunities for recognition and career growth.
- Why this job: Make lasting memories for guests while working in a stunning coastal environment.
- Qualifications: Strong customer service skills and a positive, proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role
We have an exciting role available for a Club Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex, comprising of six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck. As our Club Receptionist you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members expectations. Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.
What We Are Looking For
- A versatile team player with strong attention to detail and a passion for outstanding customer service.
- Flexibility and a proactive, positive attitude.
- Previous experience using Microsoft packages and spa/hotel management software such as Maestro would be preferable but not essential.
Contract & Flexibility:
This is a permanent position, working 40 hours over 5 days including a variety of shifts such as evenings, weekends and bank holidays. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks
As a member of our team you can enjoy the following benefits:
- Complimentary breakfast, lunch or dinner provided for all shifts over 6 hours
- 50% off hotel stays
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once per year
- Gym access & weekly swim session
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Complimentary stay after 1 year's service
- On site parking
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do. Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.
Club Receptionist in Newquay employer: The Headland Hotel
The Headland Hotel in Newquay is an exceptional employer, offering a vibrant work culture where teamwork and sustainability are at the forefront. With benefits like onsite parking, meals during shifts, gym access, and staff discounts, employees enjoy a supportive environment that fosters personal and professional growth. Join us to be part of a dedicated team that values high hygiene standards and provides opportunities for advancement in a stunning coastal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Headland Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Headland Hotel
Don't be shy about reaching out to The Headland Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club Receptionist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Headland Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Headland Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
