At a Glance
- Tasks: Be the friendly face of our Aqua Club & Headland Spa, welcoming guests with warmth.
- Company: Join a vibrant team at a stunning coastal hotel and spa.
- Benefits: Enjoy discounts on stays, dining, spa treatments, and gym access.
- Other info: Full training provided; great opportunities for recognition and growth.
- Why this job: Make memorable connections while working in a relaxing environment by the coast.
- Qualifications: Experience in leisure/spa settings and a passion for guest care.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting role available for a Leisure Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. As our Leisure Receptionist, you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable.
You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members' expectations. Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care.
At the Headland, we pride ourselves on our 'one-team' approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team. Our ideal Leisure Receptionist will be able to demonstrate previous experience working within a leisure/spa environment.
Previous experience using Microsoft packages and spa/hotel management/booking software such as Premier Spa would be preferable, although full training will be given by our experienced team for those whose knowledge requires a little refresh. Previous Spa/Beauty Therapist experience would be a distinct advantage, as would good product knowledge of Elemis.
Salary and Contract: In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks: As a member of our team you can enjoy the following benefits:
- Complimentary stay after 1 years service
- 50% off hotel stays*
- 50% off hotel dining*
- 40% off spa products
- 25% off spa treatments*
- Gym access & weekly swim session*
- Special rate for Pride of Britain Hotels*
- Discounted surf lessons*
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
*subject to availability and prior booking via manager
Spa Receptionist in Newquay employer: The-Headland-Hotel-Co.-Ltd
At The Headland, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises sustainability and community engagement. As a Food & Beverage Supervisor, you'll enjoy unique benefits such as complimentary meals, gym access, and opportunities for personal growth within a multi-award-winning hotel environment, all while working in the stunning coastal setting of Cornwall. Join us in creating unforgettable experiences where both our team and guests can thrive.
Contact Details:
The-Headland-Hotel-Co.-Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Newquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Aqua Club & Headland Spa. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their 'one-team' approach.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, think about how you can make that initial greeting memorable. Maybe rehearse a friendly introduction or a few phrases that convey genuine hospitality—this will set you apart from other candidates.
✨Tip Number 3
Show off your multitasking skills! In a busy environment like the Aqua Club and Headland Spa, being organised is key. Think of examples from your past experiences where you've successfully juggled multiple tasks and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance to stand out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Spa Receptionist in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your natural warmth shine through! We want to see your personality and how you connect with the idea of delivering genuine hospitality. Remember, you're applying for a role where making guests feel welcome is key!
Tailor Your Experience:Make sure to highlight any previous experience in a leisure or spa environment. If you've worked with booking software or have product knowledge, mention it! We love seeing how your background aligns with what we do at the Aqua Club & Headland Spa.
Keep It Organised:Just like the role requires, your application should be organised and easy to read. Use clear headings and bullet points where necessary. This shows us that you can multitask and keep things running smoothly, even in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The-Headland-Hotel-Co.-Ltd
✨Know Your Hospitality Basics
Brush up on the key principles of hospitality. Understand what it means to provide a warm and personalised welcome, as this is crucial for a Leisure Receptionist role. Think about examples from your past experiences where you went above and beyond for guests.
✨Familiarise Yourself with the Venue
Take some time to research the Aqua Club & Headland Spa. Knowing the facilities, services, and any special offerings will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Multitasking Skills
Prepare to discuss how you manage multiple tasks in a busy environment. Think of specific instances where you successfully juggled responsibilities while maintaining a calm and friendly demeanour, as this is key for the role.
✨Highlight Teamwork Experience
Since the job emphasises a 'one-team' approach, be ready to share examples of how you've worked effectively within a team. Discuss how you build relationships with colleagues and contribute to a positive work environment.
