At a Glance
- Tasks: Lead a passionate housekeeping team to create exceptional guest experiences and maintain high standards.
- Company: Join The Headland, a luxury hotel known for its warm hospitality and stunning heritage.
- Benefits: Enjoy perks like complimentary stays, spa discounts, gym access, and recognition awards.
- Other info: Be part of a sustainable initiative and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hospitality is a plus, but a passion for cleanliness and teamwork is key.
The predicted salary is between 25000 - 30000 € per year.
We’re looking for an Assistant Executive Head Housekeeper who brings care, pride and purpose to everything they do and believes that true luxury lies in elevated and effortless hospitality. This role is about much more than maintaining our beautiful spaces; it’s about honouring The Headland’s heritage, creating a sense of warmth for our guests and colleagues alike and ensuring exceptional and consistent service is delivered across the department.
Working closely with the Executive Head Housekeeper, a key part of this role is to nurture and develop your team by providing clear direction, ongoing support and opportunities for growth while ensuring high standards of performance and collaboration are met.
Primary Responsibilities- Ensuring maximum guest satisfaction in all areas of Housekeeping.
- Overseeing the full lifecycle of team members, including recruitment, probation reviews, and regular check-in meetings.
- Supporting the Executive Head Housekeeper in creating and managing team rotas, ensuring they are fair and consistent for all staff members.
- Addressing any queries promptly in the Executive Head Housekeeper's absence and ensuring all issues are resolved effectively.
- Managing the HR EPS system, ensuring that team rotas are signed off within the required timeframes for payroll processing.
- Maintaining all agreed cleaning standards.
- Supporting with ordering & purchasing of chemicals, consumables and equipment requirements whilst ensuring that the budget is adhered to.
- Liaising with all relevant department heads and managers to ensure the smooth and efficient running of the housekeeping department, including overseeing cottages at times.
- Monitoring closely the condition and maintenance of all accommodation and public areas.
- Being responsible for the staff, stock levels, stock taking and control of Linen Room and Laundry.
- Maintaining personal contact with guests in dealing with complaints.
- Deputising for the Executive Head Housekeeper in her absence.
- Ensuring the ‘on the job’ training plan is adhered to and up to date at all times.
- Assisting the Executive Head Housekeeper in dealing with any staff welfare issues within the Housekeeping team.
- Segregating waste effectively, including recycling, general waste, food waste, and glass.
- Understanding our collaboration with the National Lobster Hatchery in Padstow and speaking to its importance when appropriate.
- Respecting The Headland’s sustainability goals and maintaining awareness of our partnership with EarthCheck.
- Previous experience in a similar hotel standard is highly desirable but not essential.
- A genuine passion for cleanliness and a ‘perfectionist’ approach to tasks.
- Ability to perform physically demanding tasks, including lifting, bending and standing for long periods of time.
- Good communication skills.
- Exceptional punctuality.
- An understanding of the importance of guest confidentiality and privacy.
- Complimentary stay after 1 years service.
- 40% off spa products.
- 25% off spa treatments.
- Gym access & weekly swim session.
- Special rate for Pride of Britain Hotels.
- Discounted surf lessons.
As well as regular awards and recognition:
- Monthly recognition awards.
- Annual festive awards event.
- Long service awards dinner.
Assistant Executive Head Housekeeper in Newquay employer: The Headland Hotel Co. Ltd
At The Headland, we pride ourselves on fostering a warm and inclusive work culture that values care, pride, and purpose in every role. As an Assistant Executive Head Housekeeper, you will not only contribute to maintaining our beautiful spaces but also play a vital part in nurturing your team, with ample opportunities for personal and professional growth. Enjoy unique benefits such as complimentary stays, discounts on spa treatments, and recognition awards, all while being part of a company committed to sustainability and exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Executive Head Housekeeper in Newquay
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Executive Head Housekeeper role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Headland's values and heritage. Show us that you understand what makes our hotel special and how you can contribute to maintaining that luxury experience for our guests. Tailor your answers to reflect our commitment to exceptional service.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and guest satisfaction. We want to see how you handle challenges and support your team, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in being part of our team at The Headland.
We think you need these skills to ace Assistant Executive Head Housekeeper in Newquay
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for cleanliness and hospitality shine through. We want to see that you care about creating a warm and welcoming environment for our guests and colleagues.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in housekeeping or similar roles. We love seeing how your previous roles have prepared you for this position, so don’t hold back on the details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your skills and experiences more effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Headland!
How to prepare for a job interview at The Headland Hotel Co. Ltd
✨Know the Heritage
Before your interview, take some time to research The Headland’s history and values. Understanding the heritage will help you connect with the role's purpose and show that you genuinely care about maintaining the hotel's legacy.
✨Showcase Your Team Spirit
Since this role involves nurturing and developing a team, be prepared to discuss your previous experiences in team management. Share specific examples of how you've supported team members and fostered collaboration in past roles.
✨Demonstrate Your Attention to Detail
As an Assistant Executive Head Housekeeper, a perfectionist approach is key. Bring along examples of how you've maintained high cleaning standards or improved processes in your previous jobs. This will highlight your commitment to excellence.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills, especially regarding guest complaints or staff welfare issues. Think of real-life scenarios where you successfully resolved conflicts or improved team dynamics, and be ready to share those stories.
