At a Glance
- Tasks: Be the friendly face welcoming guests at Aqua Club & Headland Spa.
- Company: Join a vibrant team in a stunning coastal hotel environment.
- Benefits: Enjoy discounts on stays, dining, spa treatments, and gym access.
- Other info: Part-time role with opportunities for recognition and growth.
- Why this job: Make memorable experiences for guests while working in a fun atmosphere.
- Qualifications: Previous experience in leisure/spa preferred; training provided.
Spa Receptionist..
At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role..
We have an exciting role available for a Spa Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex, comprising of six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck.
As our Spa Receptionist you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members expectations.
Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.
What We Are Looking For..
- A versatile team player with strong attention to detail and a passion for outstanding customer service.
- Flexibility and a proactive, positive attitude.
- Previous experience using Microsoft packages and spa/hotel management software such as Maestro would be preferable but not essential
- Contract & Flexibility: We are currently looking for: Full-Time: 40 hours per week, spread across 5 days, however open to discussion on part time contracts These roles involve a flexible shift pattern, including evenings, weekends, and bank holidays.
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks...
As a member of our team you can enjoy the following benefits:
- Complimentary breakfast, lunch or dinner provided for all shifts over 6 hours
- 50% off hotel stays
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once per year
- Gym access & weekly swim session
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Complimentary stay after 1 year's service
- On site parking
As Well As Regular Awards And Recognition
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do.
Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.
#J-18808-Ljbffr
Spa Receptionist in Newquay employer: The Headland Cornwall
The Headland Cornwall in Newquay is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits like complimentary meals and gym access, we ensure our team feels valued while maintaining the highest standards of cleanliness in our luxury venue. Join us for a rewarding experience where your contributions directly enhance our guests' enjoyment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Newquay
✨Tip Number 1
Make sure to research the Aqua Club & Headland Spa before your interview. Knowing their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your greeting and hospitality skills! Since you'll be the first point of contact, a warm smile and a friendly approach can make all the difference. Role-play with a friend to get comfortable.
✨Tip Number 3
Show off your multitasking abilities during the interview. Share examples of how you've successfully managed multiple tasks in busy environments, especially if you've worked in leisure or spa settings before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Spa Receptionist in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can bring a warm welcome to our guests.
Tailor Your Experience:Make sure to highlight any previous experience in leisure or spa environments. We love seeing how your background aligns with the role, so mention specific skills or experiences that relate to guest care and multitasking.
Be Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well, as this reflects how you’ll communicate with our guests at the Aqua Club & Headland Spa.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Headland Cornwall
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Leisure Receptionist entails. Familiarise yourself with the Aqua Club and Headland Spa's services, and think about how you can contribute to creating a warm and memorable experience for guests.
✨Showcase Your Hospitality Skills
During the interview, highlight any previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond to exceed guest expectations, as this is key for the role.
✨Demonstrate Multitasking Abilities
Since the job involves managing multiple tasks in a busy environment, be prepared to discuss how you handle pressure and stay organised. You might even want to mention any tools or techniques you use to keep everything on track.
✨Emphasise Teamwork
The Leisure Receptionist role requires collaboration with various teams. Be ready to talk about your experiences working in a team setting, and how you build relationships with colleagues to enhance guest care.
