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- Tasks: Lead a passionate housekeeping team to create exceptional guest experiences.
- Company: Join The Headland, a luxury hotel with a rich heritage and commitment to hospitality.
- Benefits: Enjoy perks like complimentary stays, spa discounts, gym access, and recognition awards.
- Other info: Be part of a sustainable team that values collaboration and growth.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hospitality is a plus, but passion for cleanliness is key!
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an Assistant Executive Head Housekeeper who brings care, pride and purpose to everything they do and believes that true luxury lies in elevated and effortless hospitality. This role is about much more than maintaining our beautiful spaces; it’s about honouring The Headland’s heritage, creating a sense of warmth for our guests and colleagues alike and ensuring exceptional and consistent service is delivered across the department.
Working closely with the Executive Head Housekeeper, a key part of this role is to nurture and develop your team by providing clear direction, ongoing support and opportunities for growth while ensuring high standards of performance and collaboration are met.
Primary Responsibilities- Ensuring maximum guest satisfaction in all areas of Housekeeping.
- You will oversee the full lifecycle of our team members, including recruitment, probation reviews and regular check-in meetings.
- Support the Executive Head Housekeeper in creating and managing team rotas, ensuring they are fair and consistent for all staff members.
- Address any queries promptly in the Executive Head Housekeeper's absence and ensure all issues are resolved effectively.
- Manage the HR EPS system, ensuring that team rotas are signed off within the required timeframes for payroll processing.
- Maintain all agreed cleaning standards.
- Support with ordering & purchasing of chemicals, consumables and equipment requirements whilst ensuring that the budget is adhered to.
- Liaise with all relevant department heads and managers to ensure the smooth and efficient running of the housekeeping department.
- Monitor closely the condition and maintenance of all accommodation and public areas.
- Be responsible for the staff, stock levels, stock taking and control of Linen Room and Laundry.
- Maintain personal contact with guests in dealing with complaints.
- Deputise for the Executive Head Housekeeper in her absence.
- Ensure the ‘on the job’ training plan is adhered to and up to date at all times.
- Assist the Executive Head Housekeeper in dealing with any staff welfare issues within the Housekeeping team.
- Segregate waste effectively, including recycling, general waste, food waste, and glass.
- Understand our collaboration with the National Lobster Hatchery in Padstow and can speak to its importance when appropriate.
- Respect The Headland’s sustainability goals and maintain awareness of our partnership with EarthCheck.
- Previous experience in a similar hotel standard is highly desirable but not essential.
- A genuine passion for cleanliness and a ‘perfectionist’ approach to tasks.
- Ability to perform physically demanding tasks, including lifting, bending and standing for long periods of time.
- Good communication skills.
- Exceptional punctuality.
- An understanding of the importance of guest confidentiality and privacy.
- Complimentary stay after 1 years service.
- 40% off spa products.
- 25% off spa treatments.
- Gym access & weekly swim session.
- Special rate for Pride of Britain Hotels.
- Discounted surf lessons.
- Regular Awards And Recognition.
- Monthly recognition awards.
- Annual festive awards event.
- Long service awards dinner subject to availability and prior booking via manager.
Assistant Executive Head Housekeeper in Newquay employer: The Headland Cornwall
Contact Detail:
The Headland Cornwall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Executive Head Housekeeper in Newquay
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a job opening that isn't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. When you know what The Headland stands for, you can tailor your responses to show how you fit right in with their mission of delivering exceptional service.
✨Tip Number 3
Showcase your passion for cleanliness and hospitality during interviews. Share specific examples of how you've gone above and beyond in previous roles to ensure guest satisfaction – it’s all about demonstrating that perfectionist approach they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Executive Head Housekeeper in Newquay
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for cleanliness and hospitality shine through. We want to see that you care about creating a warm and welcoming environment for our guests and colleagues.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in housekeeping or similar roles. We love seeing how your skills align with our values and the responsibilities of the Assistant Executive Head Housekeeper position.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so make sure to get to the point while showcasing your strengths and experiences that relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Headland.
How to prepare for a job interview at The Headland Cornwall
✨Know the Heritage
Before your interview, take some time to research The Headland’s history and values. Understanding the heritage will help you connect with the role's emphasis on honouring tradition and delivering exceptional hospitality.
✨Showcase Your Team Spirit
Since this role involves nurturing and developing a team, be prepared to discuss your previous experiences in team management. Share specific examples of how you've supported team members and fostered collaboration in past roles.
✨Demonstrate Your Attention to Detail
As an Assistant Executive Head Housekeeper, a perfectionist approach is key. Bring along examples of how you've maintained high cleaning standards or improved processes in your previous jobs. This will show your commitment to excellence.
✨Be Ready for Practical Scenarios
Expect questions about handling guest complaints or managing staff issues. Think of real-life scenarios where you successfully resolved conflicts or improved guest satisfaction, as this will highlight your problem-solving skills and guest-focused mindset.