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- Tasks: Join our award-winning IT team as a 2nd Line IT Field Engineer, providing top-notch support to clients.
- Company: The HBP Group is a leading provider of reliable business technology across the UK.
- Benefits: Enjoy 36 days of holiday, enhanced pay, free lunches, and a friendly work environment.
- Why this job: Be part of a growing company focused on employee experience and career development.
- Qualifications: Must have a full UK driving license, 2 years of IT experience, and strong troubleshooting skills.
- Other info: Training provided for beneficial accreditations; apply early as positions may close quickly.
The predicted salary is between 24000 - 28000 ÂŁ per year.
2nd Line IT Field Engineer – ÂŁ30,000 to ÂŁ35,000
The Role
Based from our Scunthorpe office, you will be part of an award-winning IT team responsible for supporting high quality, business-changing IT solutions at hundreds of our customers around the UK.
As a Microsoft Gold Partner, we pride ourselves on offering a premium level of support and are now looking to add another exceptional IT expert to our team with this role.
As well as working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support, as well as being part of a team that achieved “Outstanding” accreditation with Best Companies.
Responsibilities
Within this role, you will provide on-site and remote technical support to clients, resolving hardware and software issues. Install and configure hardware and software components such as servers, routers, switches, and other networking equipment. Set up and configure operating systems and applications according to user or business requirements. Perform regular maintenance tasks such as updates, patches, and backups to ensure system integrity and performance. Troubleshoot and resolve network connectivity issues. When not on IT field jobs your role is to support the service desk in accordance with 2nd Line Operations. This involves answering the phones, logging tickets correctly onto the PSA system and providing timely and high-quality technical support to end users both externally and internally. As a 2nd Line engineer will also provide coaching and mentoring to our 1st line team. Where necessary, escalate tickets and ensure a proper handover of tickets to the 3rd line team.
Knowledge & Experience (Required)
To be our successful candidate, you will possess the following:
- A full UK Driving License and Vehicle
- A huge passion for IT and technology.
- Minimum 2 Years’ Experience in a similar role.
- Strong organisation & communication skills.
- A friendly, approachable, can-do attitude.
- The ability to troubleshoot and solve problems quickly and efficiently.
- A proven track record of resolving and managing critical incidents (P1’s)
- Strong technical experience in;
- Office 365 environments (Entra ID, Exchange, SharePoint, Teams, Intune & Autopilot)
- Windows Server Environments (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP, HPE, RAID, iLo)
- Network Troubleshooting (Firewalls, Switches, TCP/IP,DHCP,DNS,VLANS, Subnetting, SAN)
- Windows Desktop Troubleshooting
- Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies)
Knowledge & Experience (Desired)
The below skills are not required to be successful, however would be beneficial to the role.
- Have used HaloPSA for ticket management.
- Have exposure and experience of RMM Platforms (Remote Monitoring & Management)
- Experience with a ticket management system and an understanding of SLA’s and KPI’s.
- Have a strong working knowledge of:
- WatchGuard
- Microsoft Security and Compliance Centre
- Microsoft Hyper-V
- Ubiquiti
- Ninja Remote (Splashtop) &or Quick Assist
- Hornet Security (or other backup solutions that backup VM’s and 365)
Beneficial Accreditations (No problem if you don’t have these already, you will be provided with training and support to achieve these within a set timeframe)
- Microsoft certification (such as MS-900 or AZ-900)
- Security+
- Network+
So, who are we?
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.
Why work for us?
Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.
Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies “Outstanding” accreditation. However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future.
That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.
So, on top of the normal benefits, we think some of the amazing reasons to join us are:
- 28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees.
- Option to sell back holiday*
- Salary Sacrifice Pension Scheme*
- A pro-active team of staff who organise regular social events and sporting activities – This includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charity
- A friendly inclusive environment across the whole office – we really are a great bunch!
- Enhanced Maternity Pay *
- Enhanced Paternity Pay *
- Enhanced Bereavement Leave, with our “Time to say goodbye leave”
- Free lunches
- Casual business dress code (with option to choose from our free workwear wardrobe selection)
- Christmas Thank You Bonus *
- Support and guidance from your very first day!
- Tailored Training Plans to support success in your role.
- Personal Development Plans to support career advancement.
- On-site parking
- Company Sick Pay *
- Wellness activities
* Length of service / eligibility criteria
If you think you fit the description above and you like the sound of what we have to offer…then this could be a great opportunity for you to join a growing, well-established business and progress your career.
Closing Date: 31/01/2025
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
The HBP Group | Information Technology Field Engineer employer: The HBP Group
Contact Detail:
The HBP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The HBP Group | Information Technology Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365, Windows Server environments, and network troubleshooting. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of critical incidents you've managed in the past. Be ready to explain your thought process and the steps you took to resolve these issues effectively.
✨Tip Number 3
Show your enthusiasm for IT and technology by staying updated on the latest trends and advancements. Mention any relevant certifications or training you are pursuing, as this demonstrates your commitment to professional growth.
✨Tip Number 4
Since the role involves mentoring, think about how you can showcase your leadership skills. Prepare to discuss any previous experiences where you coached or supported others, as this will align well with the expectations of the position.
We think you need these skills to ace The HBP Group | Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd Line roles. Emphasize your technical skills with Office 365, Windows Server, and network troubleshooting, as these are crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and technology. Mention specific experiences where you successfully resolved critical incidents or provided exceptional customer support, aligning with the company's values.
Highlight Relevant Certifications: If you have any relevant certifications like Microsoft certifications or Security+, be sure to mention them. If you don’t have them yet, express your willingness to pursue these certifications as part of your professional development.
Showcase Soft Skills: The role requires strong communication and organizational skills. Provide examples in your application that demonstrate your friendly, approachable attitude and your ability to work well in a team environment.
How to prepare for a job interview at The HBP Group
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT solutions during the interview. Share specific examples of projects or experiences that highlight your passion and commitment to the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively troubleshot and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to think critically under pressure.
✨Familiarize Yourself with Their Tools
Research the tools and technologies mentioned in the job description, such as Office 365, Windows Server, and network troubleshooting. Being knowledgeable about these will show that you're proactive and ready to hit the ground running.
✨Highlight Teamwork and Communication
Since the role involves mentoring and supporting a team, be prepared to discuss your experience working collaboratively. Share examples of how you've communicated effectively with colleagues and clients to achieve common goals.
