We’re looking for a motivated 1st Line IT Support Technician to join our growing support team at The HBP Group.
This is a fantastic opportunity for someone who enjoys helping people, solving problems and learning new technologies. You’ll be part of a friendly, fast paced service desk team supporting hundreds of businesses across the UK.
You’ll be the first point of contact for customers, helping resolve IT issues, logging tickets and troubleshooting across Microsoft environments, desktops, networking and business applications. When issues require deeper investigation, you’ll work closely with our 2nd Line engineers to ensure customers receive a fast and effective resolution.
If you’re looking to build your technical skills, gain exposure to modern technologies and grow your career in IT, this is a great place to start.
What You'll Be Doing
- Acting as the first point of contact for IT support requests via phone, email and ticketing systems
- Logging, categorising, and prioritising support tickets accurately
- Troubleshooting and resolving 1st line technical issues across customer environments
- Escalating more complex issues to 2nd Line engineers with clear documentation
- Ensuring support requests are handled within agreed SLAs and KPIs
- Delivering a friendly, professional, and high quality customer support experience
Technical Knowledge You’ll Build On
You’ll bring a working knowledge of the following technologies, gained through previous IT support experience. We’ll support you in building on this foundation as you troubleshoot customer issues and develop your technical skills:
- Microsoft 365 / Office 365, including Entra ID / Azure AD, Exchange, SharePoint and Teams
- Windows Server, including Active Directory, DNS, DHCP and file services
- Networking technologies, including wired, wireless and firewall connectivity
- Security technologies, including MFA, encryption, antivirus and endpoint protection
What We're Looking For
- Around 1+ year experience in an IT support role
- A genuine passion for IT and technology
- Strong organisation and communication skills
- The ability to troubleshoot problems quickly and efficiently
- Good commercial awareness and understanding of customer impact
(Not essential but beneficial)
- Exposure to Remote Monitoring & Management (RMM) tools
- Understanding of SLAs, KPIs and service desk processes
- Experience working in a fast-paced MSP or support environment
Why Join The HBP Group?
- Join a supportive and collaborative service desk team
- Gain exposure to modern Microsoft technologies and customer environments
- Excellent opportunity to develop your technical skills and grow your IT career
We’ve also got some great benefits, which we’re happy to discuss with you during the recruitment process.
Additional Information
A full job description is available on request and will be provided to shortlisted candidates.
Closing Date:13th November2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
Company overview
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall.
You’re an enthusiastic and customer focused IT Support Technician with around 1+ year of experience in an IT support or service desk environment, and a genuine passion for technology and helping people.
You enjoy being the first point of contact for customers, confidently handling support requests via phone, email, and ticketing systems. You’re comfortable logging, categorising, and prioritising tickets, and take pride in resolving 1st line technical issues efficiently across Microsoft environments, desktops, networking, and business applications.
You have a solid foundation in technologies such as Microsoft 365, Windows desktop environments, and basic networking, and you’re eager to continue developing your technical skills. When issues need to be escalated, you provide clear and accurate documentation to 2nd Line engineers to ensure a smooth and effective resolution.
You understand the importance of SLAs and KPIs, and you’re organised, proactive, and able to manage your workload in a fast paced support environment. Delivering a friendly, professional, and high quality customer experience is always your priority.
You’re a strong communicator with a positive, can-do attitude, and you enjoy working as part of a collaborative team while continuing to learn and grow your career in IT.
Above all, you’re motivated, approachable, and eager to build your career within a supportive MSP environment where you can gain exposure to modern technologies and develop your skills.
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IT Support Technician – 1st Line in Scunthorpe employer: The HBP Group
The HBP Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous professional development opportunities while working in a pivotal role that influences IT strategy across the UK and Europe. Our commitment to a secure and stable IT environment ensures that you will be part of a team that values excellence and accountability, making your contributions both meaningful and rewarding.
