At a Glance
- Tasks: Lead and shape project delivery, ensuring exceptional customer experiences and operational excellence.
- Company: Join a top Managed Service Provider passionate about technology and customer success.
- Benefits: Competitive salary, career development, and the chance to work with talented professionals.
- Other info: Dynamic environment with opportunities for innovation and continuous improvement.
- Why this job: Make a real impact by delivering exciting cloud and cybersecurity projects.
- Qualifications: 3+ years in project delivery leadership, strong team management, and excellent communication skills.
The predicted salary is between 59576 - 70089 £ per year.
Are you an experienced Project Delivery leader looking to shape the future of project delivery within a growing Managed Service Provider (MSP)?
We're looking for an exceptional IT Project Delivery Manager to lead our Project Delivery function, driving operational excellence, developing high performing teams, and ensuring customers receive an effortless project experience from inception through to successful delivery.
This is more than a delivery management role.
You'll play a key part in shaping our delivery strategy, improving governance, mentoring talented professionals, and helping our business continue to grow through outstanding customer outcomes.
About the Role
As our IT Project Delivery Manager, you'll provide strategic leadership across the Project Delivery function, overseeing a portfolio of customer projects while leading a team of Project Managers and Professional Services Engineers.
You'll ensure projects are delivered consistently, efficiently, and to the highest standards through strong governance, effective resource planning, and excellent stakeholder management.
Working closely with Sales, Solutions, Service Operations and Senior Leadership, you'll help build a scalable, customer-focused delivery capability that supports long-term business growth.
- What You'll Be Doing
- Leadership & Team Development
- Lead, coach and develop a high-performing team of Project Managers and Professional Services Engineers.
- Foster a culture of accountability, collaboration, continuous improvement and customer focus.
- Conduct regular one-to-ones, mentoring and performance reviews.
- Support career development and succession planning within the delivery team.
- Recognise success and proactively address performance challenges.
- Project Delivery Leadership
- Provide oversight across a diverse portfolio of customer projects.
- Ensure projects are delivered on time, within scope, on budget and to agreed quality standards.
- Act as the senior escalation point for delivery risks, customer concerns and complex project issues.
- Chair project governance meetings, portfolio reviews and resource planning sessions.
- Build trusted relationships with customers and internal stakeholders.
- Operational Excellence
You'll ensure our Project Delivery function consistently provides an effortless customer experience through:
- Clear, proactive communication
- Strong governance and accountability
- Effective risk and issue management
- Minimal disruption to customer operations
- High-quality documentation and reporting
- Drive improvements across delivery processes, governance and methodologies.
- Monitor KPIs relating to delivery performance, customer satisfaction and utilisation.
- Use reporting and data to identify trends and improve operational performance.
- Champion lessons learned and standardisation across all projects.
- Strategic Leadership
- Contribute to the strategic development of our Professional Services and Project Delivery function.
- Develop scalable delivery frameworks that support business growth.
- Promote innovation through modern project management practices, automation and AI where appropriate.
- Collaborate with senior leadership to align delivery capability with wider business objectives.
- What Success Looks Like
You'll know you're succeeding when
- Customer projects are consistently delivered successfully.
- Customers enjoy an exceptional project experience.
- The Project Delivery Team is engaged, motivated and continually developing.
- Delivery governance is embedded and consistently followed.
- Delivery risks are proactively managed.
- Processes continue to evolve and improve through innovation and best practice.
About You
You'll be an experienced delivery leader who enjoys developing people as much as delivering successful projects.
You'll bring
- At least
3 years' experience in a Project Delivery Manager, Professional Services Manager or similar leadership role within an MSP.
- Experience managing teams of Project Managers and Professional Services Engineers.
- A strong background delivering infrastructure, cloud, cybersecurity and digital transformation projects.
- Excellent leadership, communication and stakeholder management skills.
- Experience implementing delivery governance and project standards.
- Strong commercial awareness with the ability to balance customer expectations and operational priorities.
- Experience using reporting and performance metrics to drive continual improvement.
Desirable Qualifications
- APM PMQ
- Agile certification
- Managing Successful Programmes (MSP)
- Other recognised project management qualifications
- Technical Knowledge
You'll have a solid understanding of
- Delivery Governance
- Risk, Issue, Change and Dependency Management
- Resource Planning and Capacity Management
- MSP delivery frameworks
- Project reporting and KPI management
- Microsoft 365
- Modern infrastructure and cloud delivery
- Right to work in the UK
- Full UK Driving Licence
- Willingness to travel to customer sites when required
- Ability to pass pre-employment screening, including DBS and reference checks
Why Join Us?
We're passionate about delivering technology that makes a real difference for our customers and we know that starts with our people.
Joining us means you'll have the opportunity to
- Lead and shape a growing Project Delivery function.
- Influence business strategy and operational excellence.
- Work with talented technical and delivery professionals.
- Deliver exciting cloud, infrastructure and cybersecurity projects.
- Be part of a collaborative leadership team committed to continuous improvement.
- Develop your career in a business that values innovation, quality and customer success.
If you're an experienced MSP Project Delivery leader who thrives on building teams, improving delivery standards and creating exceptional customer experiences, we'd love to hear from you.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
Company overview
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology.
Providing a range of services including local IT Support, Accounts software and EPOS solutions.
We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency.
We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall.
You're a natural leader who enjoys bringing out the best in people.
You know that successful project delivery isn't just about plans and processes—it's about building strong relationships, inspiring teams, and delivering exceptional customer experiences.
You thrive in a fast-paced MSP environment, balancing multiple priorities while maintaining high standards of governance, quality, and communication.
You're comfortable making decisions, resolving complex challenges, and taking ownership when projects require strong leadership.
You enjoy developing people, coaching Project Managers and Professional Services Engineers to reach their full potential, while creating a culture built on accountability, collaboration, and continuous improvement.
You're commercially aware, customer-focused, and always looking for ways to improve how projects are delivered.
Whether that's refining processes, introducing new technologies, or embedding best practices, you're motivated by making a lasting impact.
Most importantly, you're passionate about delivering projects that genuinely help customers succeed and want to play a key role in shaping the future of a growing, ambitious MSP.
If you can see yourself in this role, we'd love to hear from you.
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IT Project Delivery Manager in Scunthorpe employer: The HBP Group
The HBP Group is an excellent employer for those looking to thrive in a dynamic IT environment, offering a collaborative work culture that values innovation and client engagement. With a focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects across the UK. Join us to be part of a team that not only embraces technology but also prioritises meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Project Delivery Manager in Scunthorpe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The HBP Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The HBP Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The HBP Group!
✨Direct Apply to The HBP Group
Let's not forget to apply directly through the The HBP Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Project Delivery Manager in Scunthorpe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The HBP Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The HBP Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The HBP Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
