The HBP Group is seeking a proactive 2nd Line IT Engineer in the United Kingdom. You will handle escalated issues from 1st Line, take ownership of tickets, and work with senior engineers to resolve problems while minimising downtime.
You will mentor juniors and help improve service delivery using monitoring tools and documentation. You'll focus on customer communication, avoiding technical jargon, and applying ITIL processes to maintain high service levels.
#J-18808-Ljbffr
2nd Line IT Support Engineer - AI-Driven & Customer-Centric in Scunthorpe employer: The HBP Group
The HBP Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous professional development opportunities while working in a pivotal role that influences IT strategy across the UK and Europe. Our commitment to a secure and stable IT environment ensures that you will be part of a team that values excellence and accountability, making your contributions both meaningful and rewarding.
