The HBP Group is seeking a 2nd Line IT Engineer in Peterborough to resolve complex IT issues, take ownership of tickets, and keep customers updated in line with agreed service levels. You will diagnose problems, implement fixes, and document solutions for repeatability, helping to minimise downtime and improve service quality.
Working with 1st line staff and our senior engineers, you will explore AI-driven automation opportunities, apply ITIL processes, ensure secure, reliable systems, and
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Second-Line IT Engineer: Customer Support & Automation in Peterborough employer: The HBP Group
The HBP Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous professional development opportunities while working in a pivotal role that influences IT strategy across the UK and Europe. Our commitment to a secure and stable IT environment ensures that you will be part of a team that values excellence and accountability, making your contributions both meaningful and rewarding.
