NOC Manager in Peterborough

The Opportunity

We are looking for a hands-on NOC & SOC Manager to take ownership of our monitoring, automation, and security operations across multi-client environments. This isn’t just about running a NOC. You will transform it. You will lead the shift from reactive support to automation first, proactive operations, building a modern NOC/SOC function that delivers real customer and business outcomes.

What You’ll Lead & Own

• Automation First Operations: You will take full ownership of automation across the business, centralising it within the NOC/SOC and removing the burden from the Service Desk. Your focus will be building scalable, self-healing systems that reduce tickets at source, not just respond to them.
• Advanced Scripting & Engineering at Scale: You will design and deploy automation across large environments using PowerShell and modern orchestration tooling. This isn’t basic scripting; you will be operating safely and effectively across thousands of endpoints.
• Proactive Monitoring & Signal Quality: You will own monitoring strategy end-to-end, improving telemetry, reducing noise, and ensuring alerts drive meaningful action, not unnecessary tickets.
• Security Operations & Response: You will lead security operations across SIEM and EDR platforms, owning detection, triage, response, and continuous improvement of security posture.
• Platform Performance & Reliability: You will ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms. You will drive a culture of fixing problems permanently, using trend analysis, automation, and engineering improvements to remove recurring issues.
• Team Leadership & Accountability: You will build and lead a high performing team with clear ownership, strong standards, and a focus on outcomes over activity.

What Makes This Role Different

This role combines:

• Operational Leadership (Run): Owning uptime, SLAs, and service quality across all environments.
• Engineering Excellence (Build & Improve): Designing automation, eliminating root causes, and scaling operations.

You won’t just manage a function... you will engineer it.

Who You Are

You will thrive if you:

• Are automation obsessed and hate repetitive work.
• Have strong PowerShell / scripting / automation engineering capability.
• Have built or significantly improved a NOC or MSP operations function.
• Are comfortable operating at scale (hundreds/thousands of endpoints).
• Can lead teams while staying technically hands-on.
• Understand the commercial impact of downtime and inefficiency.

Technical Background We’re Looking For

You don’t need to tick every box but you should be comfortable operating at this level:

• Strong experience in MSP / multi-client environments.
• Deep understanding of NOC operations, monitoring, and incident management.
• Hands-on experience with RMM platforms and automation at scale.
• Advanced scripting capability (PowerShell essential, Bash beneficial).
• Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst).
• Solid grounding in Microsoft 365, Entra ID, endpoint management, and security tooling.
• Exposure to SIEM / EDR and security operations workflows.
• Strong understanding of infrastructure, networking, and platform performance.
• Most importantly: you’ve built, improved, or transformed operations, not just supported them.

Certifications (or Equivalent Experience)

We value capability over certificates, but the following are advantageous:

• SC-200 / SC-900 (Security Operations / Fundamentals).
• ITIL 4 Foundation.
• CCNA / Network+.
• Vendor certifications across RMM or security platforms.

Leadership & People Management

Experience managing and developing technical teams in an MSP or operations environment:

• Strong in performance management, setting expectations, giving feedback, and addressing underperformance.
• Comfortable leading 121s, team structure, and accountability frameworks.
• Experience with recruitment, onboarding, and growing team capability.
• Confident acting as the senior escalation point during incidents.
• You can build and lead a high performing team, not just contribute individually.

Why Join Us?

Because this is a visible, high impact leadership role with genuine influence. You will get:

• Own a mission critical function.
• Real autonomy to modernise and automate at scale.
• Shape what great looks like in a modern MSP.
• Work in a business that values engineering, not just support.

If you want a role that blends leadership, engineering depth, automation, security, commercial ownership and meaningful impact... you’re going to love it here.

Additional Information

A full job description is available on request and will be provided to shortlisted candidates.

Apply Now

Ready to Lead the Future of Proactive IT? If you’re excited about redefining what great NOC & SOC operations look like in an SMB focused MSP, we want to hear from you.

Closing Date: 24th April 2026. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.