At a Glance
- Tasks: Lead a vibrant team, deliver top-notch service, and keep the coffee shop running smoothly.
- Company: Join Honesty Group, a community-focused food business that values people and great coffee.
- Benefits: Secure contract, full training, free meals, 20% discount, and opportunities for progression.
- Other info: Great career growth potential with many managers starting as supervisors.
- Why this job: Be part of a hands-on role where you can make a real impact in a friendly environment.
- Qualifications: Previous supervisory experience in hospitality or retail and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Honesty Group is a people‑first, community‑led food business. We run coffee shops, pubs, farm shops and a production kitchen where all our food is made by hand using fresh, seasonal ingredients (where possible). We care about great coffee, honest food, and looking after our people.
The Role
We’re looking for an experienced Coffee Shop Supervisor to lead the team on shift, set the tone for great service, and support the Multi‑Site Manager in hitting sales and service standards. You’ll be hands‑on, customer‑facing, and responsible for keeping the shop running smoothly day to day.
What You’ll Do
- Lead and support a team of Coffee Shop Assistants
- Open and close the shop as a keyholder
- Deliver excellent customer service and step in during busy periods
- Support rotas and sales targets with the Manager
- Manage stock, deliveries, displays and orders
- Ensure food safety, hygiene and temperature checks are completed
- Handle customer enquiries and orders (in person and phone)
- Keep the shop clean, welcoming and well presented
- Complete end‑of‑day tasks: waste logs, cashing up, lock up
What We’re Looking For
- Previous supervisory experience in hospitality or retail
- Confident leading a team and setting standards
- Customer‑focused, organised and reliable
- Happy to be hands‑on on the floor
- Flexible to work shifts, including some weekends
What You’ll Get
- Secure employment contract
- Full training and development
- Free meal on duty
- 20% staff discount
- Discounted Cookery School courses
- Progression: Many of our Managers and Area Managers started as Coffee Shop Assistants and Supervisors. We love promoting from within.
How to Apply
Send your CV and a few lines about why you’d like to join Honesty Group and what 'honesty' means to you.
Coffee Shop Supervisor in Newbury employer: The Hartley Arms
At Honesty Group, we pride ourselves on being a people-first, community-led food business that values great coffee and honest food. Located in the vibrant area of Fulham Road, our Coffee Shop Supervisor role offers a supportive work culture with opportunities for personal growth and career progression, as many of our leaders have risen through the ranks. Enjoy benefits such as secure employment, full training, free meals on duty, and a generous staff discount while working in a welcoming environment that prioritises both team and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Supervisor in Newbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hartley Arms. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hartley Arms
Don't be shy about reaching out to The Hartley Arms directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Shop Supervisor in Newbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hartley Arms and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hartley Arms
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
