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- Tasks: Deliver friendly service, support events, and ensure a welcoming atmosphere.
- Company: Join The Hartley Arms, part of the Honesty Group, known for warm hospitality.
- Benefits: Regular hours, free meals, 20% discount, and training opportunities.
- Other info: Enjoy consistent days off and genuine progression within a growing business.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Positive attitude, strong communication skills, and a love for hospitality.
The predicted salary is between 12 - 14 £ per hour.
At The Hartley Arms, we believe hospitality is about making people feel genuinely welcome. As part of Honesty Group, we’re proud to serve handcrafted food, thoughtful drinks, and warm service in spaces that bring people together. From relaxed village lunches to weddings, celebrations and private events, no two days are the same at The Hartley Arms — and we’re looking for a Front of House Assistant to join our team.
The Role
This is a varied, hands-on front of house role supporting both our restaurant service and private function events. You’ll be part of a close-knit team delivering excellent hospitality while helping ensure the venue runs smoothly day to day. Whether you’re serving guests in the restaurant, setting up for a private function, or helping close down after service, you’ll play an important part in creating a warm and memorable guest experience.
Potential Typical Shift Pattern Hours: 30 - 35 hours per week
- Wednesday: 5:00pm – 10:30pm
- Thursday: 12:00pm – 5:30pm
- Friday: 12:00pm – 6:00pm or 12:00pm – 10:00pm depending on business needs and functions
- Saturday: 12:00pm – 6:00pm
- Sunday: 11:00am – 5:30pm
Please note: shift times may vary slightly depending on events, functions and seasonal trade.
What You’ll Be Doing
- Delivering friendly, attentive service to guests in both the restaurant and function room
- Supporting the setup, running and reset of private events and bookings
- Preparing drinks and assisting with food service in line with food safety standards
- Answering phone enquiries and supporting reservations and guest bookings
- Receiving deliveries, rotating stock and completing daily temperature checks
- Keeping front of house areas clean, organised and welcoming at all times
- Assisting with end-of-day duties including cleaning, waste logs, cashing up and lock up
What We’re Looking For
- A warm, positive and guest-focused attitude
- Strong communication skills and confidence working with people
- Someone reliable, organised and happy working in a busy hospitality environment
- A team player who enjoys varied shifts and supporting events/functions
- Previous hospitality experience is helpful, but not essential — full training will be provided
What You’ll Get
- Regular contracted hours
- Consistent days off — The Hartley Arms is closed Mondays and Tuesdays & only working every 3rd Sunday
- Free meal on shift
- 20% staff discount across Honesty Group
- Ongoing training and development opportunities
- Genuine progression opportunities within a growing hospitality business
Front of House Assistant in Donnington employer: The Hartley Arms
Contact Detail:
The Hartley Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Donnington
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hartley Arms and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat with the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your warm and positive attitude shine through. Remember, they’re looking for someone who fits into their close-knit group, so be yourself and show them how you can contribute to that friendly environment.
✨Tip Number 3
Ask questions! During your interview, don’t hesitate to ask about the team dynamics or what a typical day looks like. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the team, which can help you tailor your approach when you reach out.
We think you need these skills to ace Front of House Assistant in Donnington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Front of House Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to deliver warm service or work in a busy environment.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read and understand your key strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Hartley Arms
✨Know the Venue
Before your interview, take some time to research The Hartley Arms. Familiarise yourself with their menu, the types of events they host, and their overall vibe. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a Front of House Assistant, you'll be interacting with guests constantly. During the interview, share examples of how you've provided excellent customer service in the past. Highlight your ability to stay calm under pressure and your knack for making people feel welcome.
✨Be Ready for Practical Scenarios
Expect some situational questions that reflect the day-to-day challenges of the role. Think about how you would handle a busy shift or a difficult customer. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.