Coffee Shop Supervisor – Honesty Group
About Us
Honesty Group is a people-first, community-led food business. We run coffee shops, pubs, farm shops and a production kitchen where all our food is made by hand using fresh, seasonal ingredients (where possible). We care about great coffee, honest food, and looking after our people.
The Role
We’re looking for an experienced full time Coffee Shop Supervisor to lead the team on shift, set the tone for great service, and support the Manager in hitting sales and service standards. You’ll be hands-on, customer-facing, and responsible for keeping the shop running smoothly day to day.
What You’ll Do
- Lead and support a team of Coffee Shop Assistants
- Open and close the shop as a keyholder
- Deliver excellent customer service and step in during busy periods
- Support rotas and sales targets with the Manager
- Manage stock, deliveries, displays and orders
- Ensure food safety, hygiene and temperature checks are completed
- Handle customer enquiries and orders (in person and phone)
- Keep the shop clean, welcoming and well presented
- Complete end-of-day tasks: waste logs, cashing up, lock up
What We’re Looking For
- Previous supervisory experience in hospitality or retail
- Confident leading a team and setting standards
- Customer-focused, organised and reliable
- Happy to be hands-on on the floor
- Flexible to work shifts, including some weekends
What You’ll Get
- Secure employment contract
- Full training and development
- Free meal on duty
- 20% staff discount
- Discounted Cookery School courses
Progression
Many of our Managers and Area Managers started as Coffee Shop Assistants and Supervisors. We love promoting from within.
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Coffee Shop Supervisor in Basingstoke employer: The Hartley Arms
The Crown & Garter, as part of the Honesty Group, is an excellent employer that prioritises a friendly and supportive work environment. With full training provided and opportunities for progression within the group, employees can grow their skills while enjoying unique benefits like a free meal on duty. Located in a vibrant community, this role offers a chance to be part of a team dedicated to delivering exceptional service and creating memorable guest experiences.
