Operations Team Leader – Central Service

Operations Team Leader – Central Service Join to apply for the Operations Team Leader – Central Service role at The Hartford Operations Team Leader – Central Service Join to apply for the Operations Team Leader – Central Service role at The Hartford Get AI-powered advice on this job and more exclusive features. INTL Team Leader – OG08YY We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, to provide exceptional service provision and solutions to Underwriters. This role will be based in London, UK and you are required to have the necessary right to work details prior to application. Responsibilities Manage Underwriting Assistants / Delegated authority administrators to ensure delivery of a high level of service, accuracy and subject matter expertise to the underwriting teams Support recruitment and onboarding of new employees Conduct annual performance reviews including goal setting and identifying development opportunities Manage prioritization of workload Lead in the knowledge and proficiency of underwriting systems, processes and procedures and future improvements Review and enter new Underwriting submissions into appropriate system and manage any pre-modelling requests with Aggregation Team Process policy slip data within agreed SLA Manage policy endorsement adjustments on internal Underwriting systems within agreed SLA Act business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines File risk information and manage workflows on the document repository to ensure complete, accurate and timely audit trail. Manage Quality Control and Contract Certainty queries Support continuous improvement efforts through management of root cause problem solving and process improvement solutions Participate in IT enhancement and upgrades for underwriting systems initiatives Procedures Ensure that all policies and procedures are adhered to including company Standard Operating procedures Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented Undertake continued Professional Development and comply with The Hartford procedures Other Duties The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford. About Us | Culture & Employee Insights | Diversity, Equity and Inclusion Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Referrals increase your chances of interviewing at The Hartford by 2x Sign in to set job alerts for “Operations Team Lead” roles. London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago Senior Operations Manager / Operations Lead Manager, Global Response Operations (GRO) Detection London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London Area, United Kingdom £40,000.00 – £42,000.00 14 hours ago Bexley, England, United Kingdom 1 week ago London Area, United Kingdom £50,000.00 – £60,000.00 7 hours ago Operations Manager – International Payments London, England, United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 day ago Operations Manager – International Payments London, England, United Kingdom 1 week ago Operations Team Leader – Auto Car Finance (Hybrid) London, England, United Kingdom 3 days ago Islington, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago London, England, United Kingdom 2 weeks ago Customer Support Team Lead, Germany | London-based London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr