At a Glance
- Tasks: Oversee and manage delegated claims processes while ensuring compliance and performance.
- Company: Join a forward-thinking insurance company dedicated to making a difference.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Shape the future of claims management and make a real impact in the industry.
- Qualifications: Strong Excel skills and experience in claims management preferred.
The predicted salary is between 49500 - 60500 £ per year.
INTL Strategic Claims Associate - CH08YY
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.
Join our team as we help shape the future.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
The Delegated Claims Specialist is responsible for the oversight, governance, onboarding, monitoring, and performance management of Delegated Claims Administrators (DCAs), Third Party Administrators (TPAs), and Coverholders with delegated claims handling authority.
The role supports The Hartford International's delegated claims framework by ensuring that delegated claims arrangements operate effectively, comply with internal claims management guidelines, regulatory requirements, conduct risk expectations, and contractual obligations.
The Delegated Claims Specialist acts as a key liaison between Claims, Underwriting, Compliance, Legal, Finance, and external claims handling partners.
Key Responsibilities
- Support the governance and oversight of all delegated claims arrangements.
- Maintain accurate records of DCA authorities, contracts, onboarding documentation, and relationship ownership.
- Ensure delegated claims handlers operate within approved authority limits and contractual terms.
- Monitor claims handling activities performed by DCAs and TPAs to ensure adherence to agreed service standards.
- Escalate claims, operational, compliance, or conduct concerns to Claims Management as appropriate.
- Coordinate end-to-end onboarding activities for new DCAs and TPAs.
- Facilitate due diligence reviews involving Compliance, Finance, Legal, and operational stakeholders.
- Review completed onboarding questionnaires, policies, procedures, and supporting documentation.
- Conduct periodic reviews of delegated claims handlers against contractual and operational requirements.
- Review Management Information (MI), bordereaux, audit findings, complaints data, leakage trends, and service metrics.
- Track remediation actions arising from audits, quality reviews, and operational assessments.
- Support ongoing monitoring activities throughout the DCA lifecycle.
- Coordinate delegated claims audits and file reviews.
- Validate compliance with claims handling authorities, reserving standards, settlement authority limits, and reporting requirements.
- Monitor closure of audit findings and corrective action plans.
- Ensure delegated claims arrangements comply with applicable internal policies, Lloyd's requirements, FCA expectations, and company governance standards.
- Support governance forums and committees through provision of reporting and analysis.
- Maintain accurate records of approvals, contracts, oversight reviews, and monitoring activities.
- Build effective relationships with DCAs, TPAs, Coverholders, Underwriters, Compliance, Finance, Legal, and Operations teams.
- Act as a primary operational contact for delegated claims queries.
- Maintain Vendor Panel including oversight, Terms of Engagement, fee structure and annual review.
- Facilitate quarterly peer review process in Audit Central
- Other Duties
- The job description is intended to describe the main duties only.
Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by Hartford Global Specialty
- Procedures
- Ensures that all policies and procedures are adhered to
- Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented
- Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedure
Experience & Qualifications
- Strong Excel and Power Point.
- Use of Management Information tools.
- Experience in delegated authority claims management.
- Reasonable educational standard, at least to A-level/college level.
- Preference for prior experience in a claims, operations or insurance role.
About Us
- Our Culture
- What It’s Like to Work Here
Delegated Claims Specialist in London employer: The Hartford
As a leading insurance company, we pride ourselves on fostering a culture of innovation and collaboration, where every team member is empowered to make a meaningful impact. Located in the heart of the UK, we offer competitive benefits, professional development opportunities, and a supportive environment that encourages personal and career growth. Join us to be part of a dynamic team dedicated to shaping the future of small business insurance while achieving your own aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Delegated Claims Specialist in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The Hartford). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The Hartford. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Delegated Claims Specialist in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The Hartford.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The Hartford. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The Hartford
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The Hartford to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The Hartford, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The Hartford's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
