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- Tasks: Handle and assess Financial Lines claims while ensuring top-notch customer service.
- Company: Join a forward-thinking insurance company dedicated to making a positive impact.
- Benefits: Enjoy opportunities for professional development and a supportive team environment.
- Why this job: Be part of a culture that values growth, integrity, and collaboration in the insurance sector.
- Qualifications: A level or university degree with at least 3 years of relevant claims handling experience required.
- Other info: Flexibility to take on additional duties and a commitment to continuous learning is expected.
The predicted salary is between 36000 - 60000 £ per year.
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role will be based in London, UK, and you are required to have the necessary right to work details prior to application.
As a Financial Lines Claims Handler, you will be responsible for handling claims that occur out of our Financial Lines classes. You will be expected to ensure the proper servicing and settlement of claims within your designated authority. Working in partnership with senior handler / Claims management whilst maintaining the highest standard of technical file handling and customer service.
Claims Handler:
Reports directly to Core Claims Manager.
Claims oversight from Technical Claims Manager.
Works in close cooperation with team colleagues.
Job Responsibilities & Competence
- Manage, assess and adjust assigned claims, ensuring coverage is accurately accessed and file reserving is correctly set and maintained.
- Proactively manage claim files, ensuring all documentation is correctly filed and claims are regularly updated, diarised, and managed proactively.
- Ensure claims are handled promptly, fairly, and with integrity according to The Hartford claims management guidelines.
- Work closely with claims management and other team members on individual claims.
- Maintain portfolio of Financial Lines TPA/DCA loss bdx and payments.
- Receive mentoring and coaching from experienced senior claims handlers / claims management.
- Maintain high standards of communication with claims management and underwriting to share information on significant claims and trends.
- Share large loss information promptly and issue large loss reports appropriately.
- Liaise with other departments including Underwriting, Finance, Actuaries, and Reinsurance.
- Attend market claim meetings as required.
- Liaise with brokers, stakeholders, and policyholders as required.
- Coordinate with other The Hartford offices as needed.
- Assist with reinsurance issues as required.
- Ensure compliance with Lloyds standards and all regulatory and statutory requirements related to claims handling, especially TCF.
Procedures
- Adhere to The Hartford policies, regulatory requirements, and Claim Manual Guidelines.
- Undertake continued professional development.
Other Duties
The job description describes main duties only. Flexibility to perform other reasonable duties as assigned by The Hartford is expected.
Authority
Based on development and abilities.
Qualifications and Capabilities
- Relevant Casualty claims handling experience.
- Working knowledge of ECF2.
- Willingness to develop knowledge of insurance through learning and exams.
- Ability to prioritize and organize workload and meet deadlines.
- Ability to build and maintain relationships with internal and external customers.
- Knowledge of general insurance principles.
- Knowledge of FCA / PRA and Lloyds rules and guidelines.
Educational Requirements
- A level or University degree.
Experience
- Minimum 3 years relevant Financial Lines claims handling experience.
We are committed to serving our customers, communities, and employees with innovative approaches. Our company values, shaped by our employees, drive us to do more and better every day.
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Claims Handler employer: The Hartford
Contact Detail:
The Hartford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specific Financial Lines classes that the role covers. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Stay updated on industry trends and regulatory changes related to insurance claims handling. This knowledge will not only prepare you for potential interview questions but also show your proactive attitude towards professional development.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully managed claims. Highlighting your problem-solving skills and ability to work collaboratively with teams will resonate well with the hiring managers.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Claims Handler. Familiarise yourself with the specific requirements mentioned in the job description, such as managing claims, maintaining documentation, and ensuring compliance with regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in Financial Lines claims handling. Emphasise your ability to manage claims, work collaboratively with teams, and maintain high standards of customer service, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the insurance industry and your commitment to helping others. Mention specific examples from your past experience that demonstrate your skills in claims management and your understanding of regulatory requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the role of a Claims Handler.
How to prepare for a job interview at The Hartford
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Handler, especially in Financial Lines. Familiarise yourself with the key tasks such as managing claims, ensuring compliance with guidelines, and maintaining communication with various stakeholders.
✨Showcase Your Experience
Be prepared to discuss your relevant experience in claims handling. Highlight specific examples where you've successfully managed claims, resolved issues, or improved processes. This will demonstrate your capability and fit for the role.
✨Demonstrate Communication Skills
Since the role involves liaising with brokers, policyholders, and other departments, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle difficult conversations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
