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- Tasks: Manage and assess marine claims, ensuring prompt and fair resolution.
- Company: Join a forward-thinking insurance company dedicated to making a difference.
- Benefits: Gain valuable experience, mentorship, and opportunities for professional growth.
- Why this job: Shape the future of insurance while helping others achieve their goals.
- Qualifications: Marine claims handling experience and a willingness to learn.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Marine Claims handler you will be responsible for handling claims that occur out of our Marine classes. You will be expected to ensure the proper servicing and settlement of claims within your designated authority. Working in partnership with Senior handlers / Claims Management whilst at all times maintaining the highest standard of technical file handling and customer service.
Job Responsibilities
- Manage, assess and adjust assigned claims, ensuring that coverage is accurately assessed and file reserving is correctly set / maintained.
- Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively.
- Ensure that claims are handled promptly, fairly and with integrity in accordance with Hartford claims management guidelines.
- Work closely with claims management and other team members as required on individual claims.
- Receive mentoring and coaching from experienced senior claims handlers / claims management.
- Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously.
- Ensure that large loss information is shared promptly and that large loss reports are issued appropriately.
- Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance.
- Attend market claim meetings as required.
- Liaise with brokers, stakeholders and policy holders as required.
- Liaise with other Hartford offices as required.
- Assist with reinsurance issues as required.
- Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling, in particular TCF.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Qualifications and Capabilities
- Relevant Marine claims handling experience.
- Working Knowledge of ECF2.
- Willingness to continue to develop knowledge of Insurance and related issues through formal and informal learning / exams.
- Ability to prioritise and organise workload and meeting deadlines.
- Ability to develop and sustain relationships with internal and external customers.
- Working knowledge of general insurance and its underlying principles.
- Knowledge of FCA / PRA and Lloyd’s rules and guidelines.
- Progression to CII qualifications desired.
Educational Requirements
- A reasonable standard of education.
Experience
- Demonstrable Marine claims handling experience.
Claims Handler employer: The Hartford
Contact Detail:
The Hartford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working in marine claims. Attend events or join online forums where you can connect with potential colleagues and mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you understand the key principles of marine claims handling and be ready to discuss how you've applied them in past roles. We want to see your passion and expertise shine through!
✨Tip Number 3
Showcase your soft skills! As a Claims Handler, communication and relationship-building are crucial. Be ready to share examples of how you've effectively managed customer relationships or collaborated with teams in previous jobs. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make a difference together!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your relevant Marine claims handling experience and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to showcase your skills in managing and assessing claims. Mention any experience with ECF2 or knowledge of FCA/PRA guidelines. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at The Hartford
✨Know Your Marine Claims
Make sure you brush up on your knowledge of marine claims handling. Understand the specific types of claims that may arise and be ready to discuss how you would assess and manage them. This shows you're not just familiar with the role, but genuinely interested in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved conflicts. This will highlight your ability to maintain high standards of customer service.
✨Prepare for Technical Questions
Expect questions about technical file handling and claims management guidelines. Review the Hartford claims management guidelines and be ready to explain how you would ensure compliance with Lloyd's minimum standards. This will show that you’re detail-oriented and knowledgeable.
✨Demonstrate Your Team Spirit
This position requires collaboration with senior handlers and other departments. Be ready to share experiences where you worked as part of a team to achieve a common goal. Highlighting your ability to build relationships will resonate well with the interviewers.
