INTL Strategic Claims Associate - CH08YY We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Key Responsibilities
- Support the governance and oversight of all delegated claims arrangements.
- Maintain accurate records of DCA authorities, contracts, onboarding documentation, and relationship ownership.
- Ensure delegated claims handlers operate within approved authority limits and contractual terms.
- Monitor claims handling activities performed by DCAs and TPAs to ensure adherence to agreed service standards.
- Escalate claims, operational, compliance, or conduct concerns to Claims Management as appropriate.
- Coordinate end-to-end onboarding activities for new DCAs and TPAs.
- Facilitate due diligence reviews involving Compliance, Finance, Legal, and operational stakeholders.
- Review completed onboarding questionnaires, policies, procedures, and supporting documentation.
- Conduct periodic reviews of delegated claims handlers against contractual and operational requirements.
- Review Management Information (MI), bordereaux, audit findings, complaints data, leakage trends, and service metrics.
- Track remediation actions arising from audits, quality reviews, and operational assessments.
- Support ongoing monitoring activities throughout the DCA lifecycle.
- Coordinate delegated claims audits and file reviews.
- Validate compliance with claims handling authorities, reserving standards, settlement authority limits, and reporting requirements.
- Monitor closure of audit findings and corrective action plans.Ensure delegated claims arrangements comply with applicable internal policies, Lloyd's requirements, FCA expectations, and company governance standards.
- Support governance forums and committees through provision of reporting and analysis.
- Maintain accurate records of approvals, contracts, oversight reviews, and monitoring activities.
- Build effective relationships with DCAs, TPAs, Coverholders, Underwriters, Compliance, Finance, Legal, and Operations teams.
- Act as a primary operational contact for delegated claims queries.
- Maintain Vendor Panel including oversight, Terms of Engagement, fee structure and annual review.
- Facilitate quarterly peer review process in Audit Central.
Other Duties
The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by Hartford Global Specialty Procedures Ensures that all policies and procedures are adhered to Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedure
Experience & Qualifications
- Strong Excel and PowerPoint.
- Use of Management Information tools.
- Experience in delegated authority claims management.
- Reasonable educational standard, at least to A-level/college level.
- Preference for prior experience in a claims, operations or insurance role.
About Us | Our Culture | What It's Like to Work Here
Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees - continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
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Delegated Claims Specialist in City of London employer: The Hartford
As a leading insurance company, we pride ourselves on fostering a culture of innovation and collaboration, where every team member is empowered to make a meaningful impact. Located in the heart of the UK, we offer competitive benefits, professional development opportunities, and a supportive environment that encourages personal and career growth. Join us to be part of a dynamic team dedicated to shaping the future of small business insurance while achieving your own aspirations.
