At a Glance
- Tasks: Greet guests, assist with menu choices, and ensure exceptional service.
- Company: Join the Public House Group, known for quality and authenticity in hospitality.
- Benefits: Earn up to £18.50 per hour, plus tips and discounts on food and drink.
- Other info: Career progression opportunities and ongoing training available.
- Why this job: Thrive in a dynamic environment while delivering memorable experiences to guests.
- Qualifications: Previous experience in a similar role and a passion for customer service.
The predicted salary is between 37 - 39 £ per hour.
We're looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team at The Hart in Marylebone! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary - Earn up to £18.50 per hour including Service charge.
What's in it for you as a Head Waiter/Waitress:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing as a Head Waiter/Waitress:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head waiter/waitress or supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Previous experience in a high-end and high-volume establishment is highly advantageous.
Click apply and we'll take it from there!
Head Waiter in London employer: The Hart
The Hart in West London is an exceptional employer, offering a vibrant work culture where attentive service and teamwork are at the heart of our operations. With competitive pay, generous staff meals, and a commitment to employee wellness and development, we provide clear pathways for growth within the hospitality industry, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even chat with folks at your favourite pubs. You never know who might have a lead on that perfect Head Waiter role!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Before your interview, rehearse common questions and think about how you’d handle various scenarios in a busy restaurant. This will help you feel more confident and ready to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of The Hart family!
We think you need these skills to ace Head Waiter in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Head Waiter position. Use keywords from the job description, like 'collaborative teamwork' and 'excellent communication', to show we’re on the same page!
Highlight Relevant Experience:If you've worked in high-end or high-volume establishments before, don’t hold back! Mention your previous roles and what you learned from them, especially if they relate to the responsibilities listed in the job description.
Apply Through Our Website:We want to make this process as smooth as possible for you, so be sure to apply through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Hart
✨Know the Menu Inside Out
Make sure you have a solid understanding of the menu, including ingredients and preparation methods. This will not only help you answer customer queries confidently but also show your passion for the role and commitment to exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for guests. Highlighting your ability to create a positive dining experience will resonate well with the interviewers, as they value customer-focused individuals.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you've worked effectively with kitchen staff and other team members in the past. Share specific instances where teamwork led to improved service or guest satisfaction.
✨Stay Calm Under Pressure
Working in a fast-paced environment can be challenging, so prepare to discuss how you handle stress and maintain composure during busy shifts. Providing examples of how you've successfully managed high-pressure situations will show that you're ready for the demands of the job.
