At a Glance
- Tasks: Greet guests, provide menu assistance, and ensure exceptional dining experiences.
- Company: Join the Public House Group, a vibrant collection of pubs and restaurants.
- Benefits: Earn up to £18.50 per hour, enjoy discounts, and access health support.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Thrive in a dynamic environment while delivering top-notch customer service.
- Qualifications: Previous experience in hospitality and a passion for great service.
The predicted salary is between 37000 - 39000 £ per year.
We're looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team at The Hart in Marylebone! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
What's in it for you as a Head Waiter/Waitress:
- Salary – Earn up to £18.50 per hour including Service charge
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing as a Head Waiter/Waitress:
- Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
- Food & drink knowledge – have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Collaborative teamwork – work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head waiter/waitress or supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high-end and high-volume establishment is highly advantageous.
About Us:
Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Head Waiter in City of Westminster employer: The Hart
At The Hart in Marylebone, we pride ourselves on being an exceptional employer that values our team members and their growth. With competitive pay, generous discounts, and a strong focus on health and wellbeing, we foster a supportive work culture where collaboration and career progression are at the forefront. Join us to be part of a dynamic environment that celebrates craftsmanship and authenticity in hospitality, while enjoying unique benefits like access to tips weekly and a complimentary stay in the Cotswolds for your work anniversary.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hart and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! As a Head Waiter, you'll be all about customer service. Role-play with a mate or family member to brush up on how to handle tricky situations or guest queries. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past roles where you collaborated with others to create a great dining experience. We want to see that you can work well with kitchen staff and other team members to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity to join our fantastic team at The Hart!
We think you need these skills to ace Head Waiter in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Head Waiter role. Highlight relevant experience, especially in high-end or fast-paced environments, and don’t forget to mention any teamwork examples!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so let it come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Hart!
How to prepare for a job interview at The Hart
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at The Hart. Understand the ingredients, preparation methods, and any specials they might have. This will not only impress your interviewers but also show your genuine interest in providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Highlight situations where you resolved issues or created memorable dining experiences. This will demonstrate your passion for hospitality and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork
Since collaboration is key in this role, think of instances where you worked effectively as part of a team. Be ready to discuss how you communicate with kitchen staff and other team members to ensure smooth service. This will show that you understand the importance of teamwork in delivering exceptional service.
✨Bring a Positive Attitude
Your attitude can make a huge difference in the hospitality industry. During the interview, let your friendly and positive nature shine through. Smile, engage with your interviewers, and express your enthusiasm for the role. A great attitude can set you apart from other candidates!
