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- Tasks: Support the General Manager in daily operations and lead a dynamic team.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts, and a birthday holiday.
- Why this job: Be part of a team that makes people happy in a welcoming environment.
- Qualifications: Experience in food and hospitality with strong leadership skills.
- Other info: Opportunity for career growth in beautiful locations across the North.
The predicted salary is between 28800 - 43200 £ per year.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It's not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn's day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.
If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn. This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.
Assistant Manager in Telford employer: The Harrogate Inn
Contact Detail:
The Harrogate Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and customer service.
✨Tip Number 3
Show your passion for the role! During the interview, share specific examples of how you've created a welcoming atmosphere in previous jobs. This will demonstrate that you truly care about making people happy, which is key for the Assistant Manager position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Telford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A little warmth goes a long way!
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience in food and hospitality, and how you embody our core values of respect, customer focus, and honesty. We love seeing how you align with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick—just a few clicks and you’re on your way to joining our award-winning team!
How to prepare for a job interview at The Harrogate Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you foster a positive atmosphere and motivate others, as this aligns with the company's focus on warmth and collaboration.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about situations where you've had to manage busy shifts or handle customer complaints. Practising these scenarios will help you articulate your thought process and demonstrate your ability to think on your feet.
✨Emphasise Customer Service Excellence
Customer service is at the heart of what The Inn Collection Group does. Be ready to discuss your passion for delivering exceptional service and share specific examples of how you've gone above and beyond for customers in previous roles. This will resonate well with their goal of Making People Happy.
