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- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and a £1 stay at our Inns.
- Why this job: Be part of a vibrant team that makes people happy every day.
- Qualifications: Passion for customer service and leadership skills are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...
*Age-related pay rates apply for Under 21s.*
FOH Supervisor in Harrogate employer: The Harrogate Inn
Contact Detail:
The Harrogate Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor in Harrogate
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for customer service and how you can contribute to creating that warm atmosphere they’re after.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into the interview. A smart, professional appearance shows that you respect the opportunity and are ready to represent their brand with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It’s a simple way to reinforce your enthusiasm for the role and remind them why you’d be a great fit!
We think you need these skills to ace FOH Supervisor in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. This shows us that you understand what we’re all about!
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you’ve created memorable experiences for guests or resolved challenges in a fast-paced environment. We love hearing about your achievements and how you’ve made a difference in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join our team at The Inn Collection Group!
How to prepare for a job interview at The Harrogate Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your ability to create a welcoming atmosphere is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to delivering exceptional experiences, which is what they’re looking for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like resolving guest complaints or managing a busy service period. Think through these scenarios beforehand and have clear, concise responses ready that highlight your problem-solving skills and leadership abilities.
✨Bring Your Enthusiasm
The role requires a positive attitude and energy, so let your enthusiasm shine during the interview. Smile, engage with your interviewers, and express your passion for hospitality. This will help convey that you’re not just looking for a job, but are excited about contributing to their team.
