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- Tasks: Support patients in scheduling cosmetic procedures and ensure a smooth journey.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of experience.
- Benefits: Competitive salary, bonuses, 33 days annual leave, and discounts on procedures.
- Other info: Modern work environment with ongoing training and development opportunities.
- Why this job: Join a passionate team and make a real difference in patients' lives.
- Qualifications: 1 year experience in aesthetics, beauty, or salon environments; strong customer service skills.
The predicted salary is between 28000 - 28000 £ per year.
Location - Bristol / Cardiff - Split role
Hours of Work - Full Time and Part Time opportunities available
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.
Committed to excellence, we combine medical expertise with personalized care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritize safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical Group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Responsibilities
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer
- Salary from £28,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
Surgical Patient Advisor employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the cosmetic surgery field, especially those who work at The Harley Medical Group. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for your interview by brushing up on your product knowledge and customer service skills. We want to see that you’re not just passionate about aesthetics but also ready to provide top-notch care to patients.
✨Tip Number 3
Show off your sales experience! If you've hit targets before, make sure to highlight that during your conversations. We love candidates who can bring that energy and drive to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team.
We think you need these skills to ace Surgical Patient Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about providing exceptional customer service and helping patients on their journey.
Tailor Your CV: Make sure your CV is tailored to the Surgical Patient Advisor role. Highlight any relevant experience in aesthetics or customer service, and don’t forget to mention your ability to work towards sales targets!
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and approachability. We’re looking for team players with a positive attitude, so let your personality come through while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Harley Medical Group!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on the procedures offered by The Harley Medical Group. Familiarise yourself with terms like breast augmentation and rhinoplasty, as well as the importance of patient safety and care standards. This will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your ability to maintain professionalism and how you’ve handled challenging situations with a positive attitude.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the clinic's high standards and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.