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- Tasks: Support patients in scheduling cosmetic procedures and ensure a smooth journey.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of experience.
- Benefits: Competitive salary, bonuses, 33 days leave, discounts, and ongoing training.
- Other info: Modern work environment with great career development opportunities.
- Why this job: Join a passionate team and make a real difference in patients' lives.
- Qualifications: 1 year experience in aesthetics or beauty, with a positive attitude and customer service focus.
The predicted salary is between 30000 - 30000 £ per year.
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.
Committed to excellence, we combine medical expertise with personalised care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritise safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical Group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- Salary from £30,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Surgical Patient Advisor in London employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aesthetics and healthcare sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Surgical Patient Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Surgical Patient Advisor role. Highlight your experience in aesthetics or customer service, and don’t forget to mention any sales targets you've smashed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and how you can contribute to our team at The Harley Medical Group. Keep it personal and engaging.
Showcase Your Customer Service Skills: We love candidates who are all about great customer service. Use examples from your past roles to demonstrate how you've gone above and beyond for clients. It’s all about that positive can-do attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board with our amazing team. We can’t wait to hear from you!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on the procedures offered by The Harley Medical Group. Familiarise yourself with terms like breast augmentation and rhinoplasty, as well as the importance of patient safety and care standards. This will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you maintained professionalism and ensured a smooth experience, as this role is all about providing exceptional service to patients.
✨Be a Team Player
The Harley Medical Group values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where your positive attitude contributed to a successful outcome, whether it was meeting sales targets or enhancing the patient journey.
✨Dress the Part
Since the role involves maintaining a professional image, dress smartly for your interview. This not only reflects your understanding of the clinic's standards but also sets a positive tone for your first impression. Remember, you’re aiming to embody the professionalism expected in the role!