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- Tasks: Support patients in scheduling cosmetic procedures and ensure a smooth journey.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of experience.
- Benefits: Competitive salary, bonuses, 33 days leave, discounts on procedures, and ongoing training.
- Other info: Modern working environment with great career development opportunities.
- Why this job: Join a passionate team dedicated to enhancing lives through exceptional patient care.
- Qualifications: 1 year experience in aesthetics or beauty, strong customer service skills, and a positive attitude.
The predicted salary is between 28000 - 28000 £ per year.
Location - Leeds (Potential split role with Newcastle)
Hours of Work - Full Time and Part Time opportunities available
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty. Committed to excellence, we combine medical expertise with personalized care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritize safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- Salary from £28,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Surgical Patient Advisor in Leeds employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the cosmetic surgery field, especially those who work at The Harley Medical Group. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your passion! When you get that interview, let your enthusiasm for customer service and aesthetics shine through. Share stories about how you've gone above and beyond for clients in the past.
✨Tip Number 3
Prepare for role-play scenarios! As a Surgical Patient Advisor, you'll need to handle various patient situations. Practise how you'd advise potential patients on procedures, keeping their needs front and centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Harley Medical Group.
We think you need these skills to ace Surgical Patient Advisor in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about providing exceptional customer service and supporting patients on their journey.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in aesthetics or customer service. We love seeing how your background aligns with our values and the specific requirements of the Surgical Patient Advisor role.
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for team players with a positive attitude, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on your knowledge about cosmetic procedures and the services offered by The Harley Medical Group. Familiarise yourself with common treatments like breast augmentation and rhinoplasty, as well as the patient journey. This will show that you're genuinely interested and ready to engage with potential patients.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer care, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and dedication to patient satisfaction.
✨Dress to Impress
First impressions matter, especially in a professional setting like a cosmetic surgery clinic. Dress smartly and maintain a polished appearance to reflect the high standards of The Harley Medical Group. This not only shows respect for the interviewers but also aligns with the professional image they uphold.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the training opportunities available, or how success is measured in the role. Asking questions demonstrates your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.