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- Tasks: Support patients in scheduling cosmetic procedures and ensure a smooth journey.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of experience.
- Benefits: Competitive salary, bonuses, 33 days leave, discounts, and ongoing training.
- Other info: Modern work environment with great career development opportunities.
- Why this job: Join a passionate team and make a real difference in patients' lives.
- Qualifications: 1 year experience in aesthetics or beauty, with a positive attitude and customer service focus.
The predicted salary is between 30000 - 30000 £ per year.
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.
Committed to excellence, we combine medical expertise with personalised care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritise safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical Group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- Salary from £30,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Surgical Patient Advisor in City of London employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aesthetics and healthcare sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for clients in previous roles. This will help you stand out as a candidate who truly cares about patient satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Surgical Patient Advisor in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about helping patients and providing top-notch customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in aesthetics or customer service. We love seeing how your background aligns with our values and the specific duties of the Surgical Patient Advisor role.
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for team players with a positive attitude, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on the procedures offered by The Harley Medical Group. Familiarise yourself with terms like breast augmentation and rhinoplasty, as well as the importance of patient safety and care standards. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experience where you went above and beyond for a client. Be ready to discuss how you can ensure a smooth patient journey and exceed their expectations.
✨Dress the Part
First impressions matter! Dress professionally to reflect the high standards of The Harley Medical Group. A polished appearance not only shows respect for the interviewers but also aligns with the clinic's professional image.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.