At a Glance
- Tasks: Manage clinic teams, ensuring high-quality patient care and operational performance.
- Company: Join sk:n, a leading provider of advanced skincare and cosmetic treatments.
- Benefits: Enjoy a competitive salary, career progression, and 33 days annual leave.
- Other info: Dynamic role with potential for full-time employment after maternity cover.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: 5 years management experience in healthcare, cosmetics, or high-end retail.
The predicted salary is between 30000 - 40000 £ per year.
Location – Cardiff – Covering Midlands & South West region
Hours of Work – 40 hours per week, with some weekend working required.
sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology or cosmetic treatments. Together we deliver clinically proven treatments, exceptional safety standards and outstanding patient care across our nationwide clinic network. Our teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are seeking to recruit a Sales Support Manager to join our team, initially covering maternity leave with the possibility of becoming full‑time. The role will be based in Cardiff and will require some travel within the division, which includes the Midlands, Wales and South West of England. Candidates will have a background in healthcare, cosmetics or high‑end retail, a minimum of 5 years management experience, and a strong focus on driving performance improvement with their teams. As your main role will be to manage the performance of our clinic teams, previous clinic management experience is ideal.
Duties will include:
- Conducting clinic visits where you will observe day‑to‑day operations from a front‑of‑house and surgical service delivery perspective, including the manager’s brief, daily set‑up, patient service, clinic flow and consultation observations with feedback.
- Ensuring the clinic and treatment centre team provides safe, effective, caring and responsive patient care in a high‑quality clinical environment consistently, while maximizing financial and operational performance.
- Overseeing and undertaking any new manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical Group.
- Participating fully in staff recruitment and supporting Hospital/Clinic Managers as required.
- Ensuring clinics are presentable, maintain a high standard of tidiness and cleanliness, and promote the professional image of Optical Express at all times.
- Ensuring all clinics/practices within the division receive adequate support for day‑to‑day running.
- Conducting select HR investigations, disciplinary hearings and ad‑hoc HR meetings such as probation reviews, flexible working applications and wellbeing meetings.
- Acting as the first point of contact for hospitals/clinics wishing to obtain a discount or finance authorization.
- Assisting other Sales Support Managers and Sales Directors during periods of absence or annual leave.
- Maximizing conversion opportunities with patients for premier treatments in refractive and optical products, and ensuring the clinic team advises patients on the most suitable solutions for their needs.
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
- 33 days annual leave*
sk:n is an equal opportunities employer.
Sales Support Manager sk:n in Cardiff employer: The Harley Medical Group
At sk:n, we pride ourselves on being a leading provider of advanced skincare and cosmetic treatments, fostering a supportive and collaborative work culture that prioritises care, trust, and integrity. As a Sales Support Manager based in Cardiff, you will benefit from competitive salaries, career progression opportunities, and a modern working environment equipped with superb technological support, all while contributing to exceptional patient care across our clinics. Join us to be part of a team that values excellence and offers unique advantages such as free or discounted optical products and procedures.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Manager sk:n in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and cosmetics sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes sk:n and The Harley Medical Group stand out, and be ready to discuss how your experience aligns with their mission.
✨Tip Number 3
Showcase your management skills! Be ready to share specific examples of how you've driven performance improvement in previous roles. Use metrics to demonstrate your impact on team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at sk:n.
We think you need these skills to ace Sales Support Manager sk:n in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Manager role. Highlight your management experience and any relevant background in healthcare or cosmetics. We want to see how your skills align with our commitment to exceptional patient care.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've driven performance improvement in previous roles. We love hearing about your passion for patient care and team support!
Showcase Your Team Spirit:In your application, emphasise your ability to work collaboratively. We value a culture of care and trust, so let us know how you’ve supported your teams in the past and how you plan to do the same with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you’re well-versed in the services offered by sk:n and The Harley Medical Group. Brush up on advanced skincare, dermatology, and cosmetic treatments. Being able to discuss these topics confidently will show your genuine interest and expertise.
✨Showcase Your Management Skills
Prepare examples from your past experiences that highlight your management style and how you've driven performance improvement. Think about specific challenges you faced in clinic management and how you overcame them. This will demonstrate your capability to lead teams effectively.
✨Understand the Culture
Familiarise yourself with the company’s culture of care, trust, and integrity. Be ready to discuss how you align with these values and how you would contribute to maintaining a supportive environment for both staff and patients.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the clinics you’ll be managing. Inquire about their expectations for the Sales Support Manager and how success is measured. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
