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- Tasks: Support patients through their cosmetic journey and ensure a smooth clinic experience.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of expertise.
- Benefits: Competitive salary, bonuses, 33 days leave, discounts, and ongoing training.
- Other info: Modern working environment with great career development opportunities.
- Why this job: Join a passionate team dedicated to enhancing lives through exceptional patient care.
- Qualifications: 1 year experience in aesthetics or beauty, with a positive attitude and customer service focus.
The predicted salary is between 28000 - 28000 £ per year.
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty. Committed to excellence, we combine medical expertise with personalized care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritize safety, quality, and confidence in every treatment we deliver.
Due to expansion in our services, The Harley Medical Group has exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- Salary from £28,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Surgical Patient Advisor The Harley Medical Group in Birmingham employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor The Harley Medical Group in Birmingham
✨Tip Number 1
Get to know the company inside out! Research The Harley Medical Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Surgical Patient Advisor role.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to patient care and customer service. Think about how you can demonstrate your experience in aesthetics or beauty environments, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for The Harley Medical Group.
We think you need these skills to ace Surgical Patient Advisor The Harley Medical Group in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about providing exceptional customer service and helping patients on their journey.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in aesthetics or customer service. We love seeing how your background aligns with our values and the specific requirements of the Surgical Patient Advisor role.
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for team players with a positive attitude, so a friendly tone can go a long way!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on the procedures and services offered by The Harley Medical Group. Familiarise yourself with common cosmetic surgeries like breast augmentation and rhinoplasty, as well as the patient journey. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Surgical Patient Advisor, you'll need to demonstrate your passion for customer service. Prepare examples from your previous roles where you went above and beyond for a client. Highlight how you can ensure a smooth and efficient patient journey, which is crucial for this role.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you present yourself in a way that reflects the high standards of The Harley Medical Group. A polished appearance will convey your seriousness about the position and your understanding of the clinic's professional image.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and genuinely interested in contributing to the clinic's success.