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- Tasks: Support patients through their cosmetic journey and ensure a smooth clinic experience.
- Company: The Harley Medical Group, a leader in cosmetic surgery with over 35 years of expertise.
- Benefits: Competitive salary, bonuses, 33 days annual leave, and discounts on procedures.
- Other info: Modern working environment with ongoing training and career development opportunities.
- Why this job: Join a passionate team dedicated to enhancing lives through exceptional patient care.
- Qualifications: 1 year experience in aesthetics or beauty, with a focus on customer service.
The predicted salary is between 28000 - 28000 £ per year.
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.
Committed to excellence, we combine medical expertise with personalized care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritize safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical Group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- Salary from £28,000 plus bonus
- State of the art, modern working environments
- 33 days annual leave
- Discounts on procedures and products
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Surgical Patient Advisor in Birmingham employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Patient Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the cosmetic surgery field, attend industry events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Surgical Patient Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to patient care and customer service. We recommend role-playing with a friend or family member to boost your confidence and ensure you shine when it’s your turn to impress.
✨Tip Number 3
Showcase your passion for the industry! When you get the chance to chat with potential employers, let them know why you’re excited about working in cosmetic surgery. We want to see that enthusiasm and commitment to providing exceptional patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection!
We think you need these skills to ace Surgical Patient Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Surgical Patient Advisor role. Highlight any relevant experience in aesthetics or customer service, and don’t forget to showcase your positive attitude and teamwork skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer service and how you can contribute to our team at The Harley Medical Group. Keep it engaging and personal.
Showcase Your Knowledge: Demonstrate your understanding of cosmetic procedures and the importance of patient care. Mention any specific treatments you’re familiar with, as this shows us you’re genuinely interested in the role and our services.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Harley Medical Group
✨Know Your Stuff
Make sure you brush up on the procedures and services offered by The Harley Medical Group. Familiarise yourself with common cosmetic surgeries like breast augmentation and rhinoplasty, as well as the patient journey. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer care, be ready to share examples of how you've gone above and beyond for customers in previous roles. Think of specific situations where you made a positive impact on a client's experience.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look polished. A neat appearance reflects the high standards of professionalism that The Harley Medical Group upholds, so make sure you present yourself accordingly.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.