At a Glance
- Tasks: Lead the Reservations Department and maximise hotel revenue while ensuring exceptional guest experiences.
- Company: Join The Hari, a stylish 5* luxury hotel in the heart of Belgravia.
- Benefits: Enjoy competitive salary, private healthcare, travel allowance, and clothing allowance.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a team committed to sustainability and innovation in luxury hospitality.
- Qualifications: Experience in reservations and revenue management within a luxury hotel setting.
The predicted salary is between 37800 - 46200 £ per year.
The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia.
The areas of Chelsea, Kensington, and Knightsbridge.
A beacon of modern luxury and impeccable service.
A destination for locals to love and guests to discover.
Our service culture is a link between the traditions of the past and our path to the future.
The Hari is committed to environmental and social sustainability.
We are proud to hold Silver Accreditation by Earth Check Certified.
By joining The Hari, you’ll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.
About the Role
The Hari London is looking for an experienced and commercially driven Reservations & Revenue Manager to oversee the Reservations Department and drive the hotel's revenue performance.
Reporting directly to the General Manager, you will be responsible for managing the reservations operation, maximising room revenue and ensuring the delivery of an exceptional guest experience in line with the hotel's luxury standards.
This is a hands-on role for someone who combines strong operational management with excellent commercial awareness and a proactive approach to maximising revenue opportunities.
Key Responsibilities
- Revenue Management
- Monitor occupancy, Average Daily Rate (ADR), Rev PAR and overall rooms revenue performance.
- Develop and implement pricing strategies to maximise revenue and profitability.
- Review market trends, competitor activity, demand patterns and booking forecasts to identify commercial opportunities.
- Manage room availability, rates and inventory to optimise business mix and revenue.
- Analyse booking data and performance reports, recommending actions to improve results.
- Identify opportunities to increase direct bookings, upselling and overall revenue contribution.
- Be able to forecast and prepare the annual budget
- Reservations Management
- Oversee the day-to-day operations of the Reservations Department, ensuring all enquiries and bookings are handled efficiently and professionally.
- Lead, motivate and develop the reservations team, maintaining high standards of service and accuracy.
- Ensure reservations are managed in line with hotel procedures and guest expectations.
- Monitor booking patterns, cancellations, no-shows and booking pace to identify opportunities for improvement.
- Maintain accurate rates, availability and booking information across the relevant systems.
- Work closely with Front Office, Sales, Finance and other departments to ensure a seamless guest journey.
About You
We are looking for someone who has
- Previous experience as a Reservations Manager, Revenue Manager or in a combined Reservations & Revenue role, ideally within a luxury hotel.
- Essential: Hands-on experience using Concerto and N2 Pricing
- A strong understanding of hotel reservations operations, revenue management and pricing strategies.
- Experience analysing hotel performance indicators, including occupancy, ADR and Rev PAR.
- Strong analytical skills and the ability to translate data into practical commercial actions.
- Experience leading, motivating and developing a team.
- Excellent organisational skills and attention to detail.
- Strong communication skills and the confidence to work directly with the General Manager.
- A proactive, commercially minded approach and a passion for luxury hospitality.
Why Join The Hari London?
This is an opportunity to join a distinctive luxury hotel in London and play a key role in the performance of its reservations operation and revenue strategy.
- Company private dental and healthcare.
- Enhanced pension scheme (AEGON).
- Non-contributory Life Assurance
- Travel allowance: equivalent to annual travel card for zones 1 – 5.
- Clothing allowance: £600 per annum
If you have the right systems experience, a strong commercial mindset and a passion for delivering exceptional hospitality, we would love to hear from you
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Reservation & Revenue Manager employer: The Hari, London
The Hari, London offers a unique opportunity for professionals in the luxury hospitality sector, emphasizing sustainability and innovation. Employees are part of a team that values responsibility and creates meaningful experiences for guests while protecting the planet. The hotel's commitment to exceptional service and a stylish environment makes it an attractive workplace for those seeking growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation & Revenue Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hari, London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hari, London
Don't be shy about reaching out to The Hari, London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation & Revenue Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hari, London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hari, London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
