At a Glance
- Tasks: Coordinate appointments and support for visitors at the Advice Centre.
- Company: Join a charitable organisation dedicated to helping vulnerable individuals.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Great opportunity for personal growth and community impact.
- Why this job: Be a vital part of a team that provides clarity and confidence to those in need.
- Qualifications: Strong organisational skills and a commitment to safeguarding principles.
The predicted salary is between 20000 - 25000 € per year.
SALARY: £20k (FTE £25k)
WEEKLY HOURS: 28
CONTRACT TERM: Permanent
WORKS TO: Operations Manager
LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN
APPLICATION DEADLINE: Friday 29th May - 5PM
PURPOSE OF THE ROLE
The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments.
ROLE RESPONSIBILITIES
- To coordinate the Advice Team’s appointments and schedules.
- To be the Advice Team Lead: reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery.
- Lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator.
- Report any issues or challenges to Operations Manager where necessary.
- To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment.
- Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes.
- To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance.
- To maintain Advice Centre record-keeping through the collection of Visitor data and input into our database (AirTable). Includes the creation of new records for newly registered Visitors.
- To ensure compliance with GDPR legislations and Harbour’s Data Protection Policy by ensuring Visitor information is not available to public view, and all documentation is safely and securely stored.
- Create information posters and signs for the benefit of Visitors and/or volunteers.
- Be the admin for Harbour’s Community and Volunteer WhatsApp groups.
ESSENTIAL CRITERIA
- Committed to the values and charitable objects of The Harbour Project.
- Reliable with the ability to work both independently and as part of a team.
- A good understanding and application of the principles of Safeguarding, particularly in relation to people at The Harbour Project.
- Proficiency in database management and maintaining accurate digital records as well as having basic IT skills, with the ability to use systems such as Google Workspace (Docs, Sheets and Drive).
- Evidence of entitlement to work in the UK.
DESIRABLE CRITERIA
- Experience in assessing individual needs quickly and accurately to determine urgency and appropriate support pathways.
- Experience leading staff or volunteers, including running briefings, conducting meetings, and providing ongoing guidance.
- Ability to manage complex schedules, appointment systems, and team rotas.
- Experience working with refugees, people seeking asylum, or vulnerable people.
Advice Coordinator employer: The Harbour Project for Swindon Refugees and Asylum Seekers
At The Harbour Project, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Located in the heart of Swindon, our Advice Centre offers employees the opportunity to make a meaningful impact in the community while benefiting from ongoing professional development and a collaborative team culture. With a commitment to employee well-being and a focus on personal growth, we ensure that our staff feel valued and empowered in their roles.
Contact Detail:
The Harbour Project for Swindon Refugees and Asylum Seekers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice Coordinator
✨Tip Number 1
Get to know the company! Research The Harbour Project and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to coordinating teams and assessing needs. Role-play with a friend to boost your confidence and get feedback.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Don’t forget to follow up a week after applying; it shows your enthusiasm and commitment!
We think you need these skills to ace Advice Coordinator
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to check out our website and get familiar with what we do. Understanding our mission and values will help you tailor your application to show how you fit into our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Advice Coordinator role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our mission!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity just as much as we provide it to our Visitors!
Apply Early!:Don’t wait until the last minute to submit your application. The deadline is Friday 29th May at 5PM, so make sure you apply through our website well before then to avoid any last-minute hiccups!
How to prepare for a job interview at The Harbour Project for Swindon Refugees and Asylum Seekers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of an Advice Coordinator. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating appointments and supporting volunteers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As an Advice Coordinator, you'll be working closely with visitors and volunteers. Prepare examples from your past experiences where you've successfully assessed needs or provided support. Highlight your ability to communicate clearly and empathetically, as this is crucial for making visitors feel safe and understood.
✨Be Ready to Discuss GDPR
Since the role involves handling sensitive visitor information, brush up on GDPR regulations and data protection policies. Be prepared to discuss how you would ensure compliance and maintain confidentiality. This shows that you take the responsibility seriously and understand the importance of safeguarding personal data.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the Advice Centre's processes, team dynamics, or future goals. This not only shows your enthusiasm for the role but also helps you gauge if the organisation aligns with your values and work style.
