Bank Patient Access Officer

Bank Patient Access Officer – The Harborne Hospital

Join to apply for the Bank Patient Access Officer role at The Harborne Hospital.

• Location: Birmingham
• Contract type: Bank
• Pay: Competitive bank hourly rate dependent upon shift.
• Shifts: Unit open 6:30am – 8pm (various shifts available).

We are seeking Bank Patient Access Officers to join our dynamic team at the Harborne Hospital, part of the renowned HCA Healthcare UK group.

Responsibilities

Your duties as a Bank Patient Access Officer will include:

• Providing a comprehensive range of administrative services to consultants and other third parties to facilitate the patient pathway.
• Facilitating the patient’s experience by delivering 5‑star, world‑class service to internal and external stakeholders.
• Managing a high volume of activity while maintaining a high level of customer care.

What You’ll Bring

• Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged).
• Strong interpersonal and communication skills, with a positive attitude and ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA UK

Above all else, we’re committed to the care and improvement of human life. Our vision influences everything we do, from the CEO to the floor staff. This role is part of a wider team dedicated to improving lives daily.

Culture and Values

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and Compassion: We treat people with kindness and compassion.
• Honesty, Integrity and Fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family.

Reasonable Adjustments

We believe everyone should feel comfortable to bring their full self to work and we are happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Finance and Sales

Industries

Hospitals and Health Care