At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the friendly team at The Hand and Flowers, a 2 Michelin Star pub.
- Benefits: Competitive salary, staff meals, discounts, and opportunities to work at National Events.
- Other info: Great opportunities for progression and a chance to meet amazing people.
- Why this job: Be part of a dynamic team and learn valuable skills in hospitality.
- Qualifications: A positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 24000 - 30000 € per year.
We are delighted to be hiring for enthusiastic and dedicated Front of House Staff to join our friendly team here at The Hand and Flowers in Marlow. At The Hand and Flowers, we are looking for professional and enthusiastic waiting staff to join our merry band of pirates. A smile and a can‑do attitude go a long way, the rest we can teach. You will be able to ensure all our guests receive exceptional service from the moment they arrive until their departure.
Your responsibilities will include managing guest interactions and maintaining a welcoming atmosphere in our 2 Michelin Star pub.
Working with us has some pretty great perks!
- Unrivalled opportunities for progression in a Michelin Star business.
- Recommend a friend scheme with great bonuses per referral.
- Exclusive access to our discounts platform including off restaurants, gym membership, online shopping and technology.
- Complimentary staff meals.
- Discount across all Tom Kerridge businesses.
Waiting Staff Responsibilities
- Provide exceptional customer service to our guests.
- Follow all procedures, maintaining our high standards.
- Ensuring all areas are kept clean and tidy to promote a safe working environment at all times.
- Co‑operate with all staff and management to provide a smooth and efficient service.
- Attend and participate in briefings and other meetings as scheduled.
Waiting Staff Requirements
- Must have a “can do attitude,” be able to multi‑task and be well presented.
- Be punctual, focused, well organised, reliable and have a positive attitude.
- The ability to work a variety of shifts.
- Excellent communication skills to engage with guests and team members positively.
- A proactive attitude towards guest services, demonstrating a commitment to providing an outstanding experience.
“Working in hospitality is a way of life. At the top level it’s hard work, but the rewards you can get out of it are huge. It’s not just a job, but the chance to learn new skills, travel the world, meet amazing people and be involved in amazing events, for us, it’s a long‑term career. Come and join our pirate ship!”
Duties
- Greet and welcome guests as they arrive, providing a friendly and professional first impression.
- Manage reservations and seating arrangements efficiently to optimise guest flow.
- Assist with food preparation and ensure adherence to food safety standards.
- Provide excellent guest services by addressing inquiries and resolving any issues promptly.
- Perform basic maths tasks for processing payments and handling cash transactions accurately.
- Promote menu items through effective upselling techniques to enhance the dining experience.
- Maintain cleanliness and organisation of the front of house area, including dining spaces and waiting areas.
- Collaborate with kitchen staff to ensure timely service and high‑quality food delivery.
Experience
- Previous experience in a restaurant or hospitality environment is desirable but not essential.
- Strong time management skills to handle multiple tasks effectively in a fast‑paced setting.
- Knowledge of culinary practices and food safety regulations is an advantage.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Waiter/Waitress in Marlow employer: The Hand & Flowers
At The Hand and Flowers, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the picturesque town of Marlow, our Michelin Star pub provides unrivalled opportunities for progression, competitive salaries, and unique perks such as exclusive discounts and complimentary staff meals. Join our friendly team and embark on a rewarding career in hospitality, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress in Marlow
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hand and Flowers to soak up the atmosphere. This shows genuine interest and helps you chat about what makes the place special during your conversation.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd greet guests and handle tricky situations. A friendly smile and a confident approach can make all the difference!
✨Tip Number 3
Be ready to showcase your 'can-do' attitude! Think of examples from past experiences where you went above and beyond for customers. This will help you stand out as someone who fits right into our merry band of pirates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Hand and Flowers. We can't wait to see your enthusiasm shine through!
We think you need these skills to ace Waiter/Waitress in Marlow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that can-do attitude and a genuine love for providing exceptional service. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with what we’re looking for at The Hand and Flowers. This shows us you’ve done your homework and are genuinely interested in joining our merry band of pirates!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We’re all about creating a welcoming atmosphere, so show us you can fit right in!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands. Plus, you’ll get to explore more about us and what we offer while you’re at it!
How to prepare for a job interview at The Hand & Flowers
✨Show Your Enthusiasm
When you walk into the interview, let your passion for hospitality shine through. A smile and a positive attitude can make a huge difference. Remember, they’re looking for someone who fits into their friendly team, so be sure to express your excitement about the role!
✨Know the Menu
Familiarise yourself with the menu and any special dishes or drinks they offer. This shows that you’re proactive and genuinely interested in the establishment. You might even want to mention a dish you’re excited to serve or recommend!
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, be prepared to showcase your ability to engage with both guests and team members. Share examples from your past experiences where you’ve successfully handled guest inquiries or resolved issues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical shift looks like. This not only shows your interest but also helps you determine if it’s the right fit for you.
