Head Office - Quality Assurance and Compliance Manager
Help Us Make a Difference Through Quality, Care and Compliance
Are you passionate about ensuring children, young people and adults with disabilities and complex health needs receive the highest standards of care and support?
The Hamlet Charity is looking for an enthusiastic, organised and proactive Quality Assurance & Compliance Manager to help us maintain and continually improve the quality of our services.
You’ll play a vital role in ensuring our policies, procedures, training and practices meet the highest standards, helping us create a safe, supportive and inclusive environment for everyone we support.
Working closely with our CEO, Senior Managers and colleagues across the organisation, you’ll lead on quality assurance, compliance and staff development, helping us identify opportunities for improvement and make a real difference to the lives of Hamlet Users.
If you’re a strong leader with an eye for detail, a commitment to safeguarding and a passion for continuous improvement, we’d love to hear from you!
What You’ll Need
A relevant Level 3 or above qualification in Health and Social Care, Quality Assurance, Management or another relevant field.
GCSE Maths and English at Grade 4 or above.
Experience managing and leading a team in a similar role.
An understanding of safeguarding, person-centred approaches and quality standards.
The ability to keep up to date with relevant legislation, regulations, policies and procedures.
Excellent organisational, communication and report-writing skills, with strong attention to detail.
Confidence working independently, managing competing priorities and supporting colleagues to achieve compliance.
A flexible, adaptable and calm approach, with the ability to work collaboratively across different teams.
Experience of audits, policy development, budget management, service improvement and regulatory requirements such as CQC and Ofsted would be an advantage.
You’ll also need a positive, professional and people-focused approach, with a genuine commitment to The Hamlet’s values and inclusive ethos.
Why You’ll Love Working With Us
Make a meaningful difference: Help ensure the children, young people and adults we support receive safe, high-quality and person-centred care.
Lead positive change: Identify opportunities for improvement and help shape the future of our services.
Support and develop our teams: Oversee staff training and development, helping colleagues build their knowledge, skills and confidence.
Work collaboratively: Build strong relationships with colleagues across The Hamlet, supporting a shared commitment to quality and safeguarding.
Enjoy flexibility: Benefit from the opportunity to work from home for up to two days per week, subject to operational requirements.
Take on a varied and rewarding role: From quality assurance and auditing to staff development and compliance, no two days need to be the same.
If you’re ready to use your leadership, knowledge and experience to help us deliver the very best for our Hamlet Users, we’d love to hear from you.
Safeguarding Statement
The Hamlet is committed to safeguarding and promoting the welfare of children, young people and at-risk adults and expects all staff and volunteers to share this commitment.
We are committed to ensuring that all aspects of our recruitment reflect this commitment. Further information about our safeguarding policies and recruitment process will be provided as part of the application pack.
Post: Quality Assurance & Compliance Manager
Based at: The Hamlet Charity Head Office, Johnson Place, Norwich, Norfolk, NR2 1SJ
Hours: 36 hours per week, Monday to Friday
Working arrangements: Primarily office-based, with occasional visits to other sites as required. There is the opportunity to work from home for up to two days per week, subject to operational requirements.
Responsible to: Chief Executive Officer (CEO)
Direct reports: Quality Assurance Coordinator, Training & Staff Development Coordinator, and Caretaker.
Purpose and Scope of the Role
As Quality Assurance & Compliance Manager, you will lead quality assurance and compliance across The Hamlet, supporting the CEO and Senior Managers to ensure our services meet legal, regulatory and organisational standards.
You will help drive continuous improvement, oversee policies and procedures, coordinate staff training and development, and ensure our teams have the knowledge, skills and support they need to deliver safe, high-quality care.
Key Responsibilities
Quality Assurance and Compliance
Oversee the review, development and updating of organisational policies and procedures.
Support compliance with relevant regulations and requirements, including CQC, Ofsted and GDPR.
Conduct regular internal audits, identify areas for improvement and support managers to implement effective action plans.
Prepare quality assurance reports highlighting findings, trends, risks and recommendations.
Raise safeguarding concerns, compliance issues and risks with the Senior Leadership Team.
Promote a safe, healthy and supportive working environment across all sites.
Staff Leadership and Development
Provide leadership, guidance and support to the Quality Assurance Coordinator, Training & Staff Development Coordinator, and Caretaker.
Carry out staff supervision and appraisals, supporting professional development and performance.
Oversee staff training and ensure colleagues are appropriately trained, assessed and authorised to undertake care, support and medical procedures.
Monitor training compliance, competency assessments, refresher training and associated records.
Work with managers and the Training Coordinator to identify training needs and maintain accurate training records.
Administration and Operations
Oversee the Training Department, including internal tutors, and manage the training budget in line with organisational requirements.
Support procurement activities and the identification of suitable service providers.
Work collaboratively with HR colleagues to review and update policies in line with relevant legislation.
Support the effective maintenance, safety and upkeep of buildings, equipment and furniture.
Work with colleagues across The Hamlet to share good practice, address service gaps and continually improve the quality of support we provide.
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Head Office - Quality Assurance and Compliance Manager in Norwich employer: The Hamlet Centre Trust
The Hamlet Charity is an exceptional employer, offering a unique opportunity for individuals to make a meaningful impact in the lives of children and young people with disabilities in Norfolk. With a supportive and committed board, new trustees will benefit from personal growth and development, gaining valuable leadership skills while contributing to the charity's strategic direction. Join us to be part of a passionate team dedicated to innovation and continuous improvement, all while enjoying a flexible commitment that fits around your schedule.
