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- Tasks: Provide operational support for NetSuite and manage user requests effectively.
- Company: Join HALO, a leading global NGO making a real difference in conflict-affected areas.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Work remotely while contributing to impactful humanitarian efforts.
- Why this job: Be part of a mission-driven team that promotes safety and wellbeing worldwide.
- Qualifications: Experience with NetSuite administration and user support is essential.
The predicted salary is between 35000 - 40000 £ per year.
Location: UK, Remote
Salary: £35K - £40k per annum, dependent on experience
Contract Type: 12-month Fixed Term Contract
Hours: Full Time
Reports To: ERP Project Manager
Key Internal Contacts/Relationships: End users of the Enterprise solutions/IS department
Key External Contacts/Relationships: Solution Providers
Job Purpose: To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.
About the role: This role sits within the Systems Support team and provides day‑to‑day operational support for NetSuite and other finance related platforms. The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business systems. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.
Responsibilities:
- Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
- Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards.
- Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
- Troubleshoot system issues and coordinate with third party partners or NetSuite support where required.
General: Uphold HALO’s core values and standards, promoting its ethos and mission statement. Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding.
Requirements:
- Proven experience supporting NetSuite in a production environment, including day‑to‑day administration and user support.
- Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice.
- Hands on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports.
- Experience supporting business users with NetSuite queries, incidents, and service requests, including troubleshooting and root‑cause analysis.
Desirable:
- Experience supporting HRIS platforms, fleet management systems, or similar enterprise tools.
- Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
- Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
- Experience in a not‑for‑profit or complex, multi‑country operating environment.
- Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.
Benefits:
- 25 days’ annual leave plus 8 statutory holidays
- Non-contributory life assurance
- Private medical insurance
- Pension contributions matched by HALO up to 5%
- Emergency medical insurance while travelling overseas
- Flexible working policy
Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 20th May 2026. Applications without a cover letter tailored to this position will not be considered.
The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. The HALO Trust is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives. The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.
NetSuite Support Administrator employer: The HALO Trust
Contact Detail:
The HALO Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NetSuite Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a NetSuite Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to NetSuite and ERP systems. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that interview!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with NetSuite, including any customisations or troubleshooting you've done. This can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining HALO and making a difference!
We think you need these skills to ace NetSuite Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NetSuite Support Administrator role. Highlight your relevant experience with NetSuite and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should be no more than one page and directly address how your experience aligns with the key skills we’re looking for. This is your chance to show us your personality and passion for the role, so make it count!
Keep It Concise: Remember, we only want a CV of up to 2 pages. Be concise and focus on the most relevant information. Use bullet points where possible to make it easy for us to read through your qualifications quickly.
Apply Through Our Website: We encourage you to apply through our website to ensure your application gets to the right place. Plus, it’s super easy! Just follow the prompts and submit your tailored CV and cover letter by the deadline.
How to prepare for a job interview at The HALO Trust
✨Know Your NetSuite Inside Out
Make sure you brush up on your NetSuite knowledge before the interview. Be ready to discuss your experience with day-to-day administration, user support, and any custom configurations you've done. This will show that you're not just familiar with the platform but can also handle the specific needs of the role.
✨Familiarise Yourself with Jira Service Management
Since you'll be managing support requests through Jira, it’s a good idea to get comfortable with how it works. Understand the ticketing process, how to prioritise issues, and any best practices for resolving incidents. This will demonstrate your readiness to hit the ground running.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've troubleshot system issues in the past. Think about specific incidents where you identified root causes and implemented solutions. This will showcase your analytical skills and ability to work under pressure, which are crucial for this role.
✨Align with HALO's Mission
Research HALO’s mission and values, and think about how your personal values align with theirs. Be prepared to discuss why you want to work for an NGO and how your skills can contribute to their goals. This will help you stand out as a candidate who is genuinely passionate about the work they do.