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- Tasks: Provide operational support for NetSuite and manage user requests effectively.
- Company: Join HALO, a leading global NGO making a real difference in conflict-affected areas.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Work remotely while contributing to impactful humanitarian efforts.
- Why this job: Be part of a mission-driven team that promotes safety and wellbeing worldwide.
- Qualifications: Experience with NetSuite administration and strong problem-solving skills required.
The predicted salary is between 35000 - 40000 £ per year.
Location: UK, Remote
Salary: £35K - £40k per annum, dependent on experience
Contract Type: 12-month Fixed Term Contract
Hours: Full Time
Reports To: ERP Project Manager
Key Internal Contacts/Relationships: End users of the Enterprise solutions/IS department
Key External Contacts/Relationships: Solution Providers
Job Purpose: To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.
About the role: This role sits within the Systems Support team and provides day-to-day operational support for NetSuite and other finance related platforms. The post-holder will manage and resolve support requests through Jira Service Management, supporting users across finance and other business systems. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third-party vendors to ensure stable, secure, and well-governed systems.
Responsibilities:
- Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
- Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards.
- Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
- Troubleshoot system issues and coordinate with third party partners or NetSuite support where required.
General:
- Uphold HALO’s core values and standards, promoting its ethos and mission statement.
- Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding.
- Proven experience supporting NetSuite in a production environment, including day-to-day administration and user support.
- Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice.
- Hands-on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports.
- Experience supporting business users with NetSuite queries, incidents, and service requests, including troubleshooting and root-cause analysis.
Desirable:
- Experience supporting HRIS platforms, fleet management systems, or similar enterprise tools.
- Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
- Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
- Experience in a not-for-profit or complex, multi-country operating environment.
- Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.
25 days’ annual leave plus 8 statutory holidays
Non-contributory life assurance
Private medical insurance
Pension contributions matched by HALO up to 5%
Emergency medical insurance while travelling overseas
Flexible working policy
The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
The HALO Trust is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives.
The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.
NetSuite Support Administrator in London employer: The HALO Trust
Contact Detail:
The HALO Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NetSuite Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HALO on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your NetSuite knowledge. We want to show that we’re not just familiar with the platform but can also tackle real-world scenarios. Think about how you’d handle common support requests and be ready to share examples.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, we should highlight times when we’ve resolved tricky issues or improved processes. This is key for a role focused on incident resolution and system optimisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we can tailor our CVs and cover letters to match what HALO is looking for, making us stand out even more.
We think you need these skills to ace NetSuite Support Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NetSuite Support Administrator role. Highlight your experience with NetSuite and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with HALO's mission. We love seeing genuine enthusiasm for what we do.
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and resolving support requests, be sure to include examples of how you've successfully tackled similar challenges in the past. We appreciate candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen to join our team at HALO!
How to prepare for a job interview at The HALO Trust
✨Know Your NetSuite Inside Out
Make sure you brush up on your NetSuite knowledge before the interview. Understand its functionalities, especially around user management, customisation, and troubleshooting. Being able to discuss specific features or past experiences with NetSuite will show that you're not just familiar but also capable of handling the role.
✨Familiarise Yourself with Jira Service Management
Since you'll be resolving support requests through Jira, it’s crucial to know how it works. Familiarise yourself with ticket management, issue triage, and reporting. You might even want to prepare a few examples of how you've used similar tools in the past to manage support requests effectively.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot system issues or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to work under pressure, which are key for this role.
✨Align with HALO's Mission
Research HALO’s mission and values thoroughly. Be ready to explain why you’re passionate about their work and how your skills can contribute to their goals. Showing that you resonate with their ethos will set you apart as a candidate who is not only qualified but also genuinely interested in making a difference.