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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth order updates and excellent service.
- Company: Join Hain, the team behind beloved UK food brands.
- Benefits: Flexible part-time hours with a supportive team environment.
- Why this job: Make a real impact in customer experience while working with trusted brands.
- Qualifications: GCSEs in English and Maths, plus 5 years in customer service.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 12 - 15 £ per hour.
Working Hours: Friday 9am-3pm, Saturday 9am-2pm & Sunday 9am-2pm
About Us & The Role
At Hain, we’re proud to be the company behind some of the UK and Ireland’s most loved food brands, including Hartley’s, Robertson’s, SunPat, New Covent Garden, Ella’s Kitchen, Linda McCartney’s, Cully & Sully and many more. We are passionate about creating high-quality, great-tasting food while delivering excellent service to our customers. We are now looking for a highly organised and customer-focused Customer Supply Chain Administrator to join our team in Peterborough. This is a key role at the heart of our operations, acting as the central point of contact for customers while ensuring smooth coordination across internal teams. You’ll play a vital role in delivering an outstanding customer experience — combining excellent communication skills with strong data accuracy and system management. As the trusted link between customers and the business, you will provide clear, timely updates on orders and stock while championing the customer’s voice internally to help continuously improve our service. If you enjoy solving problems, working in a fast-paced environment, and building strong relationships, this role offers a great opportunity to make a real impact within a well-known and growing business.
What You’ll Be Doing
- Customer Service (70%)
- Act as the main point of contact for customers via phone and email
- Provide accurate updates on orders, deliveries, and stock availability
- Proactively communicate any changes, delays, or stock shortages
- Work closely with commercial and accounts teams to resolve issues
- Coordinate with logistics partners to manage and rebook deliveries
- Handle complaints professionally and ensure swift resolution
- Arrange returns and collections from customer sites
- Systems & Reporting (25%)
- Accurately input and manage purchase orders using ERP systems (M3 or similar)
- Update and amend orders based on customer needs and stock changes
- Carry out system checks and stock reconciliations
- Produce clear, accurate reports to support operational decisions
- Projects (5%)
- Support business improvement projects focused on enhancing customer experience
- Collaborate with cross-functional teams to streamline processes and add value
What We’re Looking For
- Experience & Qualifications
- Minimum GCSE (or equivalent) in English and Maths (Grade C/4 or above)
- At least 5 years’ experience in a customer service role
- Experience using ERP systems (M3 or similar)
- Strong understanding of supply chain processes
- Skills & Attributes
- Excellent communication skills (written and verbal)
- Strong customer-first mindset with a passion for service
- Highly organised with great attention to detail
- Confident problem solver with a proactive approach
- Ability to work under pressure and meet deadlines
- Strong team player with positive attitude
- Good working knowledge of Excel
Why Join Us?
- Be part of a supportive and collaborative team
- Work with a portfolio of well-known and trusted brands
- Play a key role in improving customer experience
- Opportunities to contribute
Customer Supply Chain Administrator (Part Time) in Peterborough employer: The Hain Celestial Group
Contact Detail:
The Hain Celestial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Administrator (Part Time) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Hain and its brands. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hain.
We think you need these skills to ace Customer Supply Chain Administrator (Part Time) in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Supply Chain Administrator role. Highlight your customer service experience and any relevant skills, especially those related to ERP systems and supply chain processes. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through while keeping it professional.
Highlight Your Organisational Skills: Being organised is key for this position. In your application, mention specific examples of how you've managed multiple tasks or projects in the past. We’re looking for someone who can juggle responsibilities like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hain!
How to prepare for a job interview at The Hain Celestial Group
✨Know the Company Inside Out
Before your interview, take some time to research Hain and its beloved brands. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
As a Customer Supply Chain Administrator, being organised is key. Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might even want to bring a sample of a report or system check you've done in the past to illustrate your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in customer supply chain management, or how they measure success in this role. This shows that you're engaged and serious about contributing to their success.