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- Tasks: Manage customer relationships and ensure smooth supply chain operations.
- Company: Join Hain Celestial, a leader in health and wellness products for over 30 years.
- Benefits: Enjoy flexible working, competitive salary, 25 days leave, and discounts on various brands.
- Why this job: Be part of a mission-driven company that values healthier living and community impact.
- Qualifications: A-Levels required; degree preferred with 2 years' experience in a similar role.
- Other info: Remote work opportunity with a focus on collaboration and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Customer Supply Chain Relationship Manager
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Customer Supply Chain Relationship Manager
Join to apply for the Customer Supply Chain Relationship Manager role at The Hain Celestial Group
Direct message the job poster from The Hain Celestial Group
Hain are recruiting for a remote Customer Supply Chain Relationship Manager. Are you ready to drive seamless supply chain operations and build strong customer relationships? As a Customer Supply Manager, you will be at the heart of ensuring timely deliveries, exceptional service levels, and cost optimization. By acting as the primary point of contact for strategic customers, you will strengthen partnerships, align supply chain processes with customer expectations, and position Hain as the supplier of choice.
Key Responsibilities
Customer Relationship Management
- Act as the primary contact for customers regarding supply chain processes.
- Build and maintain strong relationships to understand customer needs and expectations.
- Resolve issues related to orders, deliveries, and logistics to ensure high customer satisfaction.
- Oversee the end-to-end order management process, ensuring accuracy and timeliness.
- Actively manage issues on orders and service queries.
- Collaborate with internal teams to manage inventory, shipping schedules, and delivery timelines.
- Ensure compliance with customer-specific requirements and service level agreements (SLAs).
Supply Chain Coordination
- Work closely with procurement, production, logistics, and warehouse teams to streamline operations.
- Collaborate with customers, Demand Planning, and Commercial teams to forecast demand and ensure future service excellence.
- Monitor the flow of goods to identify bottlenecks and implement improvements.
- Regularly liaise with internal teams to drive accountability and ensure service goals are met.
- Manage returns, replacements, and reverse logistics efficiently.
Performance Management
- Track and analyze KPIs such as on-time delivery, order accuracy, and customer satisfaction.
- Identify trends, risks, and opportunities to enhance supply chain efficiency.
- Present regular performance reports to management and customers.
- Lead initiatives to optimize supply chain processes, reduce costs, and enhance service levels.
- Implement tools and technologies to improve visibility and operational efficiency.
- Stay updated on industry trends and best practices to maintain a competitive edge.
Compliance and Risk Management
- Ensure compliance with logistics, transportation, and trade regulations.
- Proactively manage supply chain risks and develop mitigation strategies.
What You Need for the Role
Education & Experience
- A-Levels required, with a degree preferred.
- Minimum of 2 years’ experience in a similar role, ideally within a comparable industry.
- Customer-facing experience and sales order processing expertise are essential.
Key Skills & Attributes
- Excellent communication skills to engage with internal and external stakeholders.
- Proven ability to build and maintain strong customer relationships.
- Strong analytical, multitasking, and project management skills.
- Proficiency in Excel and PowerPoint.
- Results-focused with a track record of delivering against performance targets.
- Demonstrates behaviours aligned with Hain’s \”ACHIEVE\” framework.
Additional Responsibilities
- Indirect management of agreed spend to contribute positively to the company’s financial targets.
- Preparation of customer scorecards, account plans, and performance reports.
What can we offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holidays
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- And access to a HUB that offers many discounts from a range of suppliers and retailers
About The Hain Celestial Group
Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie snacks, Terra chips, Garden of Eatin’ snacks, Earth’s Best and Ella’s Kitchen baby and kids foods, Celestial Seasonings teas, Joya and Natumi plant-based beverages, Greek Gods yogurt, Cully & Sully, Imagine and New Covent Garden soups, Yves and Linda McCartney’s (under license) meat-free, and Alba Botanica natural sun care, among others.
Hain Celestial UK
In the UK, Hain Celestial UK is one of the UK\’s leading food companies. We create food and drink products with natural goodness at their core. We\’re the business behind a host of household brands – Hartley\’s jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney\’s meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label – we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.
Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That\’s why we target the best talent, and help to develop them through the ranks.
Our Values
Own It – I am empowered and accountable for improving Hain’s business results and impact
Win Together – I collaborate with others to grow, deliver and celebrate success.
Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.
Be Curious – I explore ideas & insights with a growth mindset.
Our Purpose
To inspire healthier living for people, communities & the planet through better-for-you brands
Our Mission
To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.
If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.
If Hain sounds like the company you\’d like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can\’t wait to hear from you!
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Supply Chain
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Industries
Manufacturing
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Customer Supply Chain Relationship Manager employer: The Hain Celestial Group
Contact Detail:
The Hain Celestial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Relationship Manager
✨Tip Number 1
Familiarise yourself with the supply chain processes specific to the food industry. Understanding how procurement, production, and logistics work together will help you speak confidently about your ability to manage these areas effectively.
✨Tip Number 2
Network with professionals in the supply chain and customer relationship management fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved supply chain issues in the past. Highlighting your problem-solving skills will demonstrate your readiness for this role.
✨Tip Number 4
Stay updated on the latest trends in supply chain management and customer service. Being knowledgeable about current best practices will show your commitment to continuous improvement and your potential value to the team.
We think you need these skills to ace Customer Supply Chain Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and supply chain operations. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed customer relationships and improved supply chain processes in previous positions.
Highlight Key Skills: Emphasise your communication, analytical, and project management skills in your application. Provide concrete examples of how these skills have helped you achieve results in past roles.
Showcase Industry Knowledge: Demonstrate your understanding of the food industry and supply chain trends in your application. This will show that you are not only qualified but also genuinely interested in the field and the company's mission.
How to prepare for a job interview at The Hain Celestial Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Supply Chain Relationship Manager. Familiarise yourself with supply chain processes and how they relate to customer satisfaction, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
Since this role involves acting as the primary contact for customers, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your ability to resolve issues and maintain satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've dealt with supply chain challenges or customer complaints, and be ready to discuss how you approached these situations and what the outcomes were.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) relevant to supply chain management is essential. Be prepared to discuss how you have tracked and analysed KPIs in previous roles, and how you can use this data to enhance efficiency and customer satisfaction at Hain Celestial.
