At a Glance
- Tasks: Support customer growth through analysis, planning, and relationship building.
- Company: Join Hain Celestial, a passionate food company focused on partnerships.
- Benefits: Collaborative culture with opportunities for personal and professional development.
- Other info: Frequent travel to our Clitheroe site and customer locations across the UK.
- Why this job: Make a real impact in a fast-paced environment while working with exciting products.
- Qualifications: Degree preferred; experience in customer-facing roles and FMCG is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location
Home‑based with regular travel to our Clitheroe, Lancashire factory, customer sites, and Hain locations.
Overview
We’re looking for a driven and ambitious Customer Executive to join our Hot Eat Desserts commercial team.
Reporting to the Customer Controller – Hot Eat Desserts, you will support the continued growth of one of our exciting own‑label categories.
- What You’ll Be Doing
- Supporting the Customer Controller in delivering “Brilliant Basics” across promotional administration, new product launches, customer finance administration, in‑store analysis and commercial projects.
- Assisting with the management of customer accounts to achieve agreed sales, volume, profit, distribution and NPD objectives.
- Developing and delivering annual Joint Business Plans (JBPs), monitoring performance and updating plans throughout the year.
- Producing sales forecasts, reports and commercial analysis to identify trends and opportunities to improve performance.
- Implementing customer promotional programmes within agreed commercial and marketing guidelines.
- Supporting annual customer agreements, cost price increases (CPIs), debt management and project delivery.
- Building strong working relationships with internal and external stakeholders to ensure excellent customer service.
- Working Across the Business
- Category – analyse market data and create compelling customer presentations.
- Marketing & NPD – support successful product launches.
- Supply Chain & Logistics – ensure continuity of supply and manage customer requirements.
- Commercial Finance – manage customer spend, invoice approvals and budget compliance.
- Technical, Operations and Manufacturing – collaborate to deliver outstanding service and execution.
- What We’re Looking For
Commercially minded, organised and thrives in a fast‑paced environment. Enjoy building relationships, solving problems and using data to make informed decisions.
Essential Skills & Experience
- Degree‑level education preferred.
- Experience working with UK grocery retailers in a customer‑facing commercial role.
- Sales experience, ideally within FMCG.
- Experience supporting or managing Joint Business Plans (JBPs).
- Experience with branded and retailer own‑label products is desirable.
- Excellent communication and relationship‑building skills.
- Strong commercial awareness and attention to detail.
- Confident use of Microsoft Excel and Power Point.
- Results‑focused with a proactive approach to learning and continuous improvement.
- Comfortable managing multiple priorities and working cross‑functionally.
About the Role
- Support sales value, volume and delivered gross margin performance.
- Manage customer spend within agreed budgets.
- Approve customer invoices in line with agreed processes.
- Support promotional planning and execution.
- Produce weekly and monthly customer performance reports.
- Monitor customer and competitor activity, sharing insights with the wider business.
- Travel Requirements
- Frequent travel to our Hot Eat Desserts manufacturing site in Clitheroe, Lancashire.
- Travel to customer head offices across the UK.
- Occasional visits to other Hain Celestial UK locations.
- Occasional overnight stays may be required.
- Why Join Hain Celestial
At Hain Celestial, we’re passionate about creating great food and building lasting partnerships with our customers.
You will join a collaborative business where your ideas are valued, your development is supported, and you have the opportunity to make a real commercial impact.
Benefits
- Not Specified
- #J-18808-Ljbffr
Customer Executive in Clitheroe employer: The Hain Celestial Group
Join our Histon team and be part of a company that champions quality and safety in food manufacturing, producing beloved brands like Hartley's and Sun-Pat. We foster a collaborative work culture where your passion for food quality can thrive, offering opportunities for professional growth and continuous improvement in a supportive environment. With a focus on operational excellence, you'll play a vital role in ensuring the highest standards are met, making this an exciting place to advance your career.
