At a Glance
- Tasks: Lead client relationships and deliver complex projects for global clients.
- Company: Dynamic company with a focus on innovation and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for international collaboration.
- Why this job: Join a team where you can make a real impact across diverse industries.
- Qualifications: Experience in managing complex projects and strong stakeholder management skills.
The predicted salary is between 64000 - 80000 £ per year.
Contract Type
Full Time
Location
Hybrid (3 days per week in London office)
About the Role
We're looking for an experienced Senior Account Manager to lead client relationships and deliver complex projects across a global client portfolio.
You'll be the trusted advisor for organisations ranging from multinational enterprises and public sector organisations to ambitious, high‑growth startups.
Success in this role requires someone who can seamlessly adapt their approach to different industries, cultures, business environments and ways of working.
You will operate across international time zones, navigate cultural nuances, manage executive stakeholders, and lead multidisciplinary teams to deliver exceptional outcomes.
Whether you work with a structured global enterprise or a fast‑moving founder‑led startup, you will build trust, communicate effectively and deliver with confidence.
This is a senior role for someone who combines exceptional project and client management with commercial awareness, cultural intelligence and a genuine passion for building long‑term client relationships.
Key Responsibilities
- Client Delivery
- Own a portfolio of client accounts across global enterprise organisations, public sector bodies and high‑growth startups.
- Develop trusted relationships with stakeholders at every level, from operational teams through to senior executives.
- Build long‑term relationships by consistently delivering exceptional service and becoming a trusted extension of the client’s team.
- Lead governance meetings, quarterly business reviews and project updates.
- Confidently manage expectations, navigate complex conversations and provide clear recommendations when priorities, scope or timelines evolve.
- Adapt your communication and management style to suit different cultures, regions and business environments.
- Identify opportunities to strengthen client relationships through continuous improvement and project development.
- Project Delivery
- Take ownership of multiple high‑profile projects from planning through to successful delivery and post‑project evaluation.
- Develop comprehensive project plans, including timelines, milestones, resource planning, governance structures, dependencies and critical paths.
- Coordinate multidisciplinary teams across Product, Engineering, Marketing, Operations and external suppliers to ensure seamless execution.
- Oversee project budgets, resource allocation and financial performance, ensuring projects remain commercially successful.
- Monitor project health, proactively identifying risks, removing blockers and implementing mitigation plans before issues impact delivery.
- Ensure every deliverable meets agreed quality standards while balancing speed, flexibility and client expectations.
- Manage projects involving multiple concurrent workstreams, stakeholders and international teams operating across different time zones.
- Drive continuous improvement by conducting project retrospectives and implementing lessons learned into future delivery.
- Client Success & Commercial Growth
- Develop a deep understanding of each client’s organisation, strategy and long‑term business objectives.
- Identify opportunities to expand client projects, introduce new services and support future growth while always acting in the client’s best interests.
- Work closely with leadership on renewals, proposals, statements of work and commercial planning.
- Ensure every engagement delivers measurable value, resulting in high client satisfaction, repeat business and long‑term partnerships.
- Monitor account health, project performance and client feedback, implementing improvements where required.
- Balance exceptional client service with strong commercial judgement and business objectives.
- Cross‑Functional Leadership
- Act as the central point of coordination across internal teams, ensuring alignment on priorities, timelines and deliverables.
- Build strong relationships across Product, Engineering, Marketing, Operations and Leadership to drive collaborative project delivery.
- Lead internal project planning sessions, delivery reviews and project governance meetings.
- Influence stakeholders without direct authority, bringing together diverse teams around shared objectives.
- Foster a culture of accountability, collaboration and continuous improvement across every project.
- Operational Excellence
- Continuously improve delivery methodologies, governance frameworks and operational processes as the business scales.
- Introduce best practices that improve efficiency, visibility and project outcomes.
- Develop reporting frameworks and executive dashboards that provide meaningful insight into project performance.
- Ensure consistent documentation, risk management and quality assurance across all client engagements.
- Contribute to building a world‑class client delivery function capable of supporting global growth.
- Global Project Delivery
- Successfully manage projects involving clients, partners and colleagues across multiple countries and time zones.
- Adapt your leadership and communication style to different cultures, business practices and organisational structures.
- Balance the governance and process expected by multinational enterprises with the pace and agility required by founder‑led startups.
- Represent The Hacking Games professionally with clients around the world, building credibility through excellent communication, cultural awareness and consistently outstanding delivery.
- Travel when required to support key client meetings, workshops and project delivery.
About You
Essential Experience & Skills
- Significant experience managing complex client accounts and delivering large, multi‑workstream projects from inception through to successful completion.
- Proven success managing relationships with senior client stakeholders.
- Experience working with a diverse client portfolio, with the ability to adapt your approach to both large enterprise organisations and fast‑paced startups.
- Demonstrable experience delivering projects involving multiple internal teams, external stakeholders, competing priorities and tight deadlines.
- Strong commercial awareness with the ability to balance exceptional client service with successful commercial outcomes.
- Exceptional stakeholder management skills, with the confidence to influence, negotiate and build credibility at all levels.
- Outstanding organisational and project management skills, with the ability to successfully lead multiple complex engagements simultaneously.
- Experience identifying and mitigating project risks while maintaining momentum and client confidence.
- Excellent written, verbal and presentation skills, with the ability to communicate clearly to both technical and non‑technical audiences.
- Experience working with geographically distributed teams and clients across different countries or time zones.
- Demonstrated ability to improve processes, introduce structure and drive operational excellence within a growing organisation.
- Comfortable operating in fast‑paced, evolving environments where priorities can shift and ambiguity is part of the role.
- Personal Attributes
- A natural relationship builder who quickly earns the trust and confidence of clients, colleagues and senior stakeholders.
- Highly adaptable, with the ability to work effectively across different cultures, industries, organisational structures and ways of working.
- Equally comfortable supporting multinational enterprises, public sector organisations and founder‑led startups, understanding that each requires a different approach.
- Commercially minded, with strong business judgement and a focus on delivering value for both clients and the organisation.
- Calm, composed and solutions‑focused when managing competing priorities or navigating challenging situations.
- Exceptionally organised, with outstanding attention to detail and the ability to manage multiple complex projects without losing sight of the bigger picture.
- Strong sense of ownership and accountability, taking responsibility for outcomes and following through on commitments.
- Excellent communicator who can simplify complex information, facilitate productive discussions and manage expectations with confidence.
- Collaborative by nature, bringing together cross‑functional teams to achieve shared goals and deliver outstanding results.
- Proactive and forward‑thinking, anticipating risks, identifying opportunities and continuously looking for ways to improve how work is delivered.
- Resilient and comfortable operating in a high‑growth environment where priorities evolve and flexibility is essential.
- Curious and adaptable, with a genuine interest in understanding clients’ businesses, challenges and objectives.
- Driven by delivering an exceptional client experience and building long‑term, trusted partnerships.
- Demonstrates cultural intelligence and emotional intelligence, adapting communication and leadership style to work effectively with clients and colleagues from diverse backgrounds around the world.
How to Apply
Please send your CV to
- ‑v. com
- #J-18808-Ljbffr
Senior Account Manager employer: The Hacking Games
The Hacking Games is an excellent employer for creative individuals looking to thrive in a dynamic and supportive environment. With a focus on innovation and community engagement, employees enjoy flexible remote work arrangements, opportunities for professional growth, and the chance to collaborate with a passionate team. The occasional travel to London for content days adds an exciting element to the role, making it a unique opportunity for those eager to make an impact in the social media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Hacking Games. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Hacking Games before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Hacking Games:Your cover letter is your chance to shine! Tell us why you want to work at The Hacking Games specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Hacking Games!
How to prepare for a job interview at The Hacking Games
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
