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- Tasks: Support employees through their journey, from onboarding to offboarding, ensuring a smooth experience.
- Company: Join The Gym Group, a leading budget gym chain with a fantastic culture.
- Benefits: Flexible working, inclusive environment, and opportunities for personal growth.
- Why this job: Be the go-to person for people queries and make a real difference in employee experiences.
- Qualifications: People-focused mindset and experience with HR systems like Workday is a plus.
- Other info: Recognised as one of The Best Places to Work by The Sunday Times.
The predicted salary is between 30000 - 42000 £ per year.
Role - People Services Administrator
Location - Clapham Junction (three days per week in office, two days remote)
Here at The Gym Group we believe we are simply the best in our industry! The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 250 gyms and counting!
We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all.
We offer a fantastic place to work in a great working culture. We have been recognised by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams.
We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do.
As a People Services Administrator, you'll be at the heart of the employee experience at The Gym Group. You'll be the first point of contact for our people and managers, making sure they get clear, timely support across every stage of the employee lifecycle - from onboarding through to offboarding.
This is a hands-on, service-led role where accuracy, pace, and people skills all matter. You'll manage People queries through our case management system, support colleagues with our People systems (including Workday), and make sure our data is accurate and up to date. Most importantly, you'll help take the stress out of People processes - breaking things down, solving problems, and making it easy for our teams to get the support they need.
- Acting as the first point of contact for People and People Systems queries via Fresh Service
- Managing and resolving cases in line with agreed service levels
- Supporting the full employee lifecycle, from onboarding to offboarding
- Processing employee changes accurately and on time in Workday
- Supporting employees and managers with day-to-day People questions
- Spotting opportunities to improve our processes and systems and helping bring those improvements to life
You're someone who enjoys helping others and takes pride in delivering a great service. A positive, service-focused mindset.
The confidence to support and guide managers when needed.
Experience using HR systems (Workday experience is a bonus).
Experience using a case management system such as Fresh Service.
If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you.
Services Assistant Admin employer: The Gym Group
Contact Detail:
The Gym Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant Admin
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Gym Group's social media and website. Understanding their mission to break down barriers to fitness will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about helping others, think of examples from your past where you've provided great service or solved problems. We want to see that you can bring a positive, service-focused mindset to the team.
✨Tip Number 3
Be ready to talk about tech! Familiarise yourself with HR systems like Workday and case management tools like Fresh Service. If you’ve got experience, share it! If not, show your eagerness to learn and adapt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining The Gym Group and being part of our fantastic team!
We think you need these skills to ace Services Assistant Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the People Services Administrator role. Highlight any relevant experience with HR systems like Workday and case management systems such as Fresh Service.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for helping others and delivering great service. Share specific examples of how you've supported teams or improved processes in previous roles.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at The Gym Group
✨Know the Company Inside Out
Before your interview, take some time to research The Gym Group. Understand their mission to break down barriers to fitness and their commitment to being an inclusive employer. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a People Services Administrator, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully resolved queries or supported colleagues. Highlight your service-focused mindset and how you can make processes easier for others.
✨Familiarise Yourself with HR Systems
If you have experience with HR systems like Workday or case management systems such as Fresh Service, be ready to discuss it. If not, do a bit of research on these tools and be prepared to explain how you would approach learning them quickly. This shows your willingness to adapt and grow.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, or opportunities for development within The Gym Group. This not only demonstrates your interest but also helps you gauge if this is the right fit for you.