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- Tasks: Support employees through their journey, from onboarding to offboarding, ensuring a smooth experience.
- Company: Join The Gym Group, a leading budget gym chain with a fantastic culture.
- Benefits: Flexible working, growth opportunities, and a supportive team environment.
- Why this job: Be the go-to person for people queries and make a real difference in employee experiences.
- Qualifications: People-focused mindset and experience with HR systems like Workday is a plus.
- Other info: Recognised as one of The Best Places to Work with a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Role - People Services Administrator
Location - Clapham Junction (three days per week in office, two days remote)
Here at The Gym Group we believe we are simply the best in our industry! The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 250 gyms and counting!
We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all.
We offer a fantastic place to work in a great working culture. We have been recognised by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams.
We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do.
As a People Services Administrator, you'll be at the heart of the employee experience at The Gym Group. You'll be the first point of contact for our people and managers, making sure they get clear, timely support across every stage of the employee lifecycle - from onboarding through to offboarding.
This is a hands-on, service-led role where accuracy, pace, and people skills all matter. You'll manage People queries through our case management system, support colleagues with our People systems (including Workday), and make sure our data is accurate and up to date. Most importantly, you'll help take the stress out of People processes - breaking things down, solving problems, and making it easy for our teams to get the support they need.
- Acting as the first point of contact for People and People Systems queries via Fresh Service
- Managing and resolving cases in line with agreed service levels
- Supporting the full employee lifecycle, from onboarding to offboarding
- Processing employee changes accurately and on time in Workday
- Supporting employees and managers with day-to-day People questions
- Spotting opportunities to improve our processes and systems and helping bring those improvements to life
You're someone who enjoys helping others and takes pride in delivering a great service. A positive, service-focused mindset.
The confidence to support and guide managers when needed.
Experience using HR systems (Workday experience is a bonus).
Experience using a case management system such as Fresh Service.
If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you.
Service Advisor / Service Admin employer: The Gym Group
Contact Detail:
The Gym Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor / Service Admin
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Gym Group's social media and website. Understanding their mission to break down barriers to fitness will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about helping others, think of examples from your past where you've provided excellent service or solved problems. We want you to shine when discussing your experience!
✨Tip Number 3
Be ready to talk about HR systems! If you've used Workday or a case management system like Fresh Service, prepare to share how you’ve navigated these tools. It’ll show you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for The Gym Group.
We think you need these skills to ace Service Advisor / Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of People Services Administrator. Highlight your experience with HR systems and case management, as well as any relevant skills that show you can deliver great service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how your skills align with our mission at The Gym Group. Keep it friendly and professional!
Showcase Your People Skills: In your application, don’t forget to mention your people skills! We love candidates who can communicate clearly and supportively, so share examples of how you've helped others in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at The Gym Group
✨Know the Company Inside Out
Before your interview, take some time to research The Gym Group. Understand their mission, values, and what makes them stand out in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a People Services Administrator, your ability to connect with others is crucial. Prepare examples from your past experiences where you've successfully resolved queries or supported colleagues. Highlight your service-focused mindset and how you can make processes easier for everyone involved.
✨Familiarise Yourself with HR Systems
If you have experience with HR systems like Workday or case management systems such as Fresh Service, be ready to discuss it. If not, do a bit of research on these tools and be prepared to explain how you would approach learning them quickly. This shows your willingness to adapt and grow.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for development within The Gym Group. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
